Support, Time and Recovery Worker | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

A large healthcare service provider in the United Kingdom is recruiting a support, time and recovery worker to join their Crisis Resolution Home Treatment Team in Liverpool. The role involves providing intensive support for individuals experiencing acute mental health crises and requires effective communication and direct care skills. The ideal candidate will support service users in their homes, working closely with qualified staff to deliver planned care. Flexible working arrangements are available. This role closes on December 16, 2025.

Benefits

Flexible working opportunities

Qualifications

• Experience in providing support in mental health settings.
• Ability to assist with self-administration of medication.
• Strong verbal and non-verbal communication skills.

Responsibilities

• Carry out assigned duties involving direct care of service users.
• Report observations to qualified staff regarding service users.
• Assist with daily living activities as agreed in care plans.

Skills

Direct care and observation

Communication skills

Teamwork

Job description

Job Overview

PLEASE NOTE: This is a community based post which will require the successful post holder to travel regularly between multiple sites in order to perform duties.

Crisis Resolution Home Treatment Team are looking to recruit a support, time and recovery worker. The Crisis Resolution Home Treatment Team cover the area of Liverpool and Sefton, providing intensive support and treatment for individuals experiencing acute mental health crises. We offer 24/7 support including assessment, treatment and working with individuals and their families in their homes or other community sessions.

Under the direction of the Qualified Practitioner, participate in the delivery of planned care within both Service User and community environments.

Responsibilities

• To carry out assigned duties, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff.
• To report to the qualified staff any observations made whilst providing care to service users activities and leisure, providing details of mental state and risk factors.
• To work with service users on an individual and group basis as outlined in the care plan and as directed by the appropriate named lead professional.
• Access to transport for work purposes is essential.
• To coordinate the assessment and delivery of a planned programme of care with guidance and indirect supervision from a qualified practitioner and to contribute to the formal assessment and delivery of an individual's plan of care.
• To assist with activities of daily living, social, recreational and occupational activities as agreed in the service user care plan.
• To report general observations and provide feedback to a qualified practitioner both verbally and in written formats, if required. This should include any concerns arising from the service user physical or mental health.
• To contribute to effective running of the service by providing and receiving information to/from other departments or services. Ensure this information is provided in the most effective way i.e. telephone, fax or in writing.
• To assist service users with self-administration of oral medication and ensure any concerns/issues about medication are reported back to a qualified practitioner.
• To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service users due to their mental health needs.
• To contribute to maintaining a safe environment for service user in the community (where appropriate).

About Mersey Care

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Additional Information

Flexible working requests will be considered for all roles.

Please refer to the attached Job Description for a full list of duties.

This advert closes on Tuesday 16 Dec 2025