Support Services Team Leader

NHS Property Services Ltd; Wakefield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare property services provider is looking for a Support Services Team Leader in Wakefield. This role involves supervising a team, managing recruitment and training, and ensuring compliance with Health & Safety requirements. The ideal candidate will have experience in a Facilities Management role and strong administrative skills, along with a clean driving license and a DBS check. This position offers great benefits, including holidays and a pension plan.

Benefits

27 days holiday

Access to pension plan

Training and development opportunities

NHS discounts

Qualifications

• Demonstrable experience in supervising a team.
• Strong administrative and customer service skills.
• Knowledge of Health and Safety requirements.

Responsibilities

• Supervise and support a team of Frontline FM colleagues.
• Complete staff rostering and cover for absences.
• Manage recruitment and training of new employees.
• Remain compliant with Health & Safety requirements.

Skills

Supervisory experience

Customer service

Administrative skills

Knowledge of Health and Safety

Education

City and Guilds level 3 cleaning and support services

Educated to NVQ2 level or equivalent

Job description

Overview

As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties. The role will involve completing rosters and ensuring that administrative duties are carried out. You may also be involved in the recruitment of Frontline Colleagues, as well as liaising with customers, tenants, and contractors. Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard. You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home, ensuring that you are on hand and there to support our colleagues and customers where required. This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role.

Responsibilities

• Complete reports or paperwork associated with the role, including but not limited to timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits
• Undertake rostering of staff and ensure all absences are appropriately covered
• Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals
• Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements
• Manage a delegated budget
• Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance
• Liaise with customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate
• Creating and managing purchase orders and timesheets
• Ensure compliance with Health & Safety requirements and maintain high standards of service delivery

Qualifications

• City and Guilds level 3 cleaning and support services or equivalent demonstrable experience
• Working knowledge of Health and Safety requirements
• Experience of managing or supervising a team
• Strong customer service skills
• Strong administrative skills
• Educated to NVQ2 level equivalent knowledge or experience
• Full, clean driving licence and a DBS check (required)

About the Organisation

We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration with 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

Benefits

We offer 27 days holiday not including bank holidays, access to a group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities and NHS discounts. A full clean driving license will be required and a DBS check.