Support Secretary - Gastroenterology

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 21,000 - 24,000; Full time

Job summary

A prominent NHS healthcare group in Liverpool is seeking two Band 3 support secretaries for full-time and part-time positions in the Gastroenterology department. The successful candidates will join a friendly team providing essential secretarial support, including transcription and quality checking of clinical documents. Ideal candidates should possess strong communication and patient liaison skills. This role offers a chance to contribute to patient care in a leading healthcare setting.

Qualifications

• Experience in a secretarial role within a healthcare setting is preferred.
• Effective communication skills are necessary.
• Ability to work under pressure while maintaining attention to detail.

Responsibilities

• Type dictation from audio transcription.
• Quality check clinical documentation and administration support.
• Liaise with medical staff for follow-ups and referrals.
• Manage patient correspondence and information accurately.

Skills

Audio transcription

Quality checking documentation

Patient liaison

Accurate use of patient information systems

Telephone etiquette

Job description

Overview

An exciting opportunity has arisen for two Band 3 support secretaries to join and support the administrative team within the Gastroenterology department based in Aintree, Liverpool University Hospital NHS Foundation Trust.

You will be joining a welcoming and friendly team, helping to provide an effective secretarial service.

1 post is full time 37.5 hours and 1 post is part time at 30 hours per week.

Responsibilities

• Typing dictation from audio transcription of clinical correspondence and documentation
• Quality check documentation completed in clinical administration support
• Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of specialty accordingly
• Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway
• Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations
• Accurate use of patient information using the PAS
• Ensure all letters and discharge summaries are copied to the appropriate professionals including patients
• A more extensive list of duties can be found in the job description.

About the Trust

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Contact

For further details / informal visits contact: Name: Nikki Groves

Job title: Assistant Service Manager

Email address: [e-mail]

Telephone number: 0151 529 3612