Support Engineer (Field-Based) – On-Site, Customer Facing

Travers Executive Search; Leeds; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading executive search firm seeks a hands-on Support Engineer (Field-Based) in the North West region. This customer-facing role involves providing on-site support, resolving IT issues across various technologies, and building strong relationships with clients. Ideal candidates will have extensive experience in IT support, particularly with Meraki networks and voice technologies. The position offers a competitive salary of £40K–£47K plus additional benefits including a vehicle allowance and potential for on-call work.

Benefits

Company car

Company Pension participation

22 Days holiday plus statutory Bank Holidays

Qualifications

• 3–7 years of experience in IT support roles.
• Strong practical networking skills, including VLANs and firewalls.
• Proficiency in installing and troubleshooting Meraki networks.

Responsibilities

• Deliver face-to-face support at customer sites.
• Diagnose and resolve hardware, software, and network issues.
• Build and maintain strong customer relationships.

Skills

IT support experience

Networking skills

3CX or similar voice technology experience

Customer communication skills

Ability to work independently

Tools

Meraki networks

Cisco systems

3CX phone systems

Job description

Job Description

Support Engineer (Field-Based) – On‑Site, Customer Facing

Base salary : £40K–£47K + vehicle allowance + on‑call upon qualification

Location : North - North West (regional and national role)

We’re looking for a hands‑on Support Engineer who enjoys meeting customers, solving problems on‑site, and working independently.

What you’ll do

• Visit customer sites to deliver face‑to‑face support
• Diagnose and fix issues hands‑on (hardware, software, networks)
• Work solo on‑site while knowing when to escalation
• Build strong customer relationships through clear communication
• Travel to sites across your region
• Work from home or use a local company office when not on‑site

Requirements

Essential Experience & Qualifications

• 3–7 years of experience in IT support (2nd / 3rd Line or similar).
• 3+ years of recent, hands‑on experience with Meraki or Aruba networks.
• 2+ years of experience deploying and supporting 3CX or similar voice technologies (e.g., MS Teams, Mitel).
• Valid full UK driving licence and the right to work in the UK (no sponsorship required or provided).
• Professional‑level proficiency in English (written, spoken, and reading).

Technical Skills

• Strong practical networking skills: configuring and supporting VLANs, routing, firewalls, and Wi‑Fi.
• Proficiency in installing, configuring, and troubleshooting Meraki networks (switching, wireless, security).
• Experience deploying and supporting 3CX phone systems.
• Ability to perform cabling, racking, testing, and wireless surveys.
• Competence in documenting installations and updating monitoring systems.

Role & Personal Attributes

• A field engineering background with regular on‑site work and customer / stakeholder interaction.
• Confident working independently and taking ownership of issues through to resolution.
• Strong customer focus and professional communication skills.
• Willingness and ability to travel throughout the UK, work away from home as required, and travel to some European locations if / when agreed without visa restrictions.
• Ability in the future to participate in a 1-in-4 weekly low volume on‑call rota.
• Proven ability to work closely with internal teams and maintain high customer service standards.

Desirable (Nice‑to‑Have)

• Relevant certifications (e.g., Cisco, 3CX).
• Experience in hospitality, hospital, or Managed Service Provider (MSP) environments.
• Broader vendor knowledge (e.g., HP, Dell, Aruba, Ruckus).

Benefits

• Competitive Salary - Subject to experience Base : £35,000 to 45,000
• Potential Future On‑Call 24 / 7 Support participation additional earning opportunity
• Company car
• Company Pension participation (optional)
• 22 Days holiday plus statutory Bank Holidays ( increases with tenure)
• Vendor Education and certification renewal support (3CX, Aruba, Cisco, Cisco Meraki, HPE, Juniper, Mitel, MS Voice, Yealink and similar)- subject to agreement and applicability in the company

Additional Requirements

• Minimum 3 years hands‑on experience with Cisco Meraki, including daily client configuration, dashboard setups, hardware deployment, troubleshooting, and support.
• Minimum 2 years deploying 3CX phone systems or similar, with experience on SIP trunks, IVRs, Yealink provisioning, etc.
• Proven field engineering background with significant time on client sites and interaction with tech‑savvy stakeholders.
• Strong network fundamentals – switching, routing, VLANs, wireless, firewalls (practical application). 
• Experience in hospital, hospitality, retail or MSP environments with SLA pressures and demanding clients.
• UK‑based with right to work and correct visas (no application support required).
• Clean UK driving licence and willingness to travel nationally (company vehicle provided).
• Available for on‑call rota (1 week in 4, paid separately) once trained.
• Can start within reasonable notice (4‑6 weeks maximum).
• Professional client‑facing manner as you represent the client company on site.

More Information

For more information or to discuss specifics on the client company or role, please do not hesitate to reach out to us or send a cover letter together with your application.