Support Developer (IT Helpdesk)

WIOSS Witron On Site Services; Keele; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics support company in the United Kingdom is seeking a Support Developer to join their IT Helpdesk team. This role involves providing first- and second-line support for bespoke IT systems, ensuring technical issues are swiftly resolved while monitoring operational sites for system stability. Candidates should have a relevant degree in Computer Science or Information Technology, excellent database skills, and a flexible approach to work. Opportunities for development and a supportive work environment are offered.

Benefits

Performance-related remuneration

Pension plan

Professional development opportunities

Family business stability

Qualifications

• Relevant degree in Computer Science or Information Technology.
• Good all-round IT knowledge including Hardware, OS, Database, and Networking.
• Experience with Database skills (SQL), Oracle preferred.
• Robust diagnosis and analytical skills.
• Programming ability is beneficial.

Responsibilities

• Deliver effective first- and second-line support for IT systems.
• Proactively monitor operational sites to maintain system stability.
• Provide clear and customer-focused communication.
• Diagnose and remediate live technical issues.
• Support system enhancements and optimizations.

Skills

IT support

Database skills (SQL)

Hardware knowledge

Networking skills

Analytical skills

Education

Relevant degree in Computer Science or Information Technology

Tools

Oracle

Job description

Overview

This is WITRON. The WITRON group is a strong partner for highly automated logistic systems, from planning to realization and maintenance. Our teams – beyond mechanics, electronic technicians and mechatronic engineers – follow the beat and lend a hand with our high-tech systems, fully equipped to find the best solution. Being part of the WITRON Group, WIOSS Witron On Site Services GmbH United Kingdom operates internationally in the technical operation and maintenance of automated logistics systems.

Due to continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk) to support the IT operations of our bespoke logistics systems across multinational customer sites.

What we offer

• A performance-related remuneration system: WITRON bonus, pension plan and social benefits
• An appreciative work environment: Flat hierarchies, personal culture, trust and respect
• Development opportunities: Training, further education and talent factory
• Security: Family business and future-proof industry
• Challenges: Multifaceted tasks, high-tech and innovative ideas

Your role in our team

• Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally
• Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance
• Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times
• Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure
• Support and contribute to system enhancements and optimisations, ensuring continuous improvement

Ideal candidate profile

• Relevant degree in Computer Science or Information Technology
• Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)
• Excellent Database skills (SQL) – Experience with Oracle is preferred
• Robust diagnosis and analytical skills
• Programming ability and experience is beneficial
• Flexibility and adaptability

This role requires the ability to work successfully as part of a team in an employee-friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.

If this sounds like the perfect role for you, visit the Witron site careers page to apply. (Note: external link removed in the refined description for compliance.)