Support Analyst

GBV Ltd; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing technology firm in Stockport is seeking an enthusiastic Support Analyst. The role involves providing IT infrastructure support, resolving service requests, and ensuring customer satisfaction. Key skills include knowledge of Windows Desktop, Exchange O365, and Active Directory. The ideal candidate will possess strong problem-solving abilities and a desire to learn new technologies. This position offers the chance to work in a dynamic environment and may require travel to satellite offices.

Qualifications

• Experience with Windows Desktop environments (7, 10).
• Understanding of Exchange O365 and Active Directory.
• Experience in LAN & WAN support and Microsoft Office 365.

Responsibilities

• Provide Infrastructure implementation support across the Group.
• Assist in resolving support requests and ensure customer satisfaction.
• Meet continuous service delivery demands for both offices and remote users.

Skills

Windows Desktop 7, 10

Exchange O365

Active Directory

LAN & WAN support

Microsoft Office 365

Configuration/installation of desktop systems

Troubleshooting network/user connectivity issues

Awareness of ITIL principles

Job description

I have an immediate need for a Support Analyst to work for my client in Central Stockport (within 5 mins walk of the train station).

Role Snapshot:

Working for a fast-growing dynamic company which is constantly exploiting new opportunities that require enthusiastic, passionate and capable people to support them in this growth.

IT is the central point of contact for all Technical related incidents and service requests. IT is a dynamic, fast-paced environment which provides services over the phone, through e‑mail, phone, in person (for walk-up customers) and self-service.

A great chance to build skills and work with new technologies working with the IT Manager to improve efficiencies and performance across the group structure.

Responsibilities:

• The role of the IT Support Technician is to provide Infrastructure implementation support, working across the Group. The IT Support Technician will also be assisting in resolving support requests as well as meeting customer satisfaction and continuous service delivery demands in both offices and remote users.
• Any other duties as reasonably required

Experience/Skills:

• Windows Desktop 7, 10
• Exchange O365
• Active Directory
• LAN & WAN support
• Microsoft Office 365
• Configuration and installation of desktop systems and software
• Knowledge of networking principles and able to troubleshoot network/user connectivity issues.
• Awareness of ITIL principles across incident, problem and change management processes

Personal Qualities and Skills

• A professional attitude and approach to all work-related tasks.
• Excellent problem solver.
• Good organisational skills and ability to effectively prioritise work load.
• Desire to learn new techniques and skills.
• Ability to work within a team
• Travel to satellite offices when required by the business