Supply Chain Coordinator

Dreams Ltd; High Wycombe; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading bed retailer in the UK is searching for a Supply Chain Coordinator based in High Wycombe. The role involves managing order fulfilment, maintaining critical supply-chain information, and improving customer satisfaction. Ideal candidates should be highly organised, proficient in Microsoft Excel, and possess strong communication skills. The company offers a range of perks, including bonus schemes, staff discounts, and hybrid working options.

Benefits

Discretionary annual bonus scheme

Staff discounts on products

Buy-in schemes for extra benefits

Free onsite parking

Wellbeing support services

Electric Car Scheme

Enhanced maternity & paternity pay

On-site gym access

Hybrid working flexibility

Qualifications

• Ability to prioritise tasks effectively.
• Enthusiastic approach to teamwork.
• Resilience in a pressured environment.

Responsibilities

• Manage orderbook fulfilment and minimise customer promise breaks.
• Run key supply-chain reports and maintain import invoices.
• Resolve queries from suppliers and customer services.

Skills

Highly organised

Microsoft Excel proficiency

Good communication skills

Team player

Attention to detail

Tools

Microsoft Office

Job description

The Role

We are looking for a new Supply Chain Coordinator to join our Supply Chain team based in Loudwater, Buckinghamshire. In this role, you will be a key part of the team, focusing on orderbook fulfilment and minimising broken customer promises. You will provide and maintain information key to decision making and keep import invoices up to date.

• Running and maintenance of key supply‑chain reports
• Determine transfer requirements to fulfil customer demand
• Proactively identify customer rebooks and work with Buying and Suppliers to reduce occurrence
• Take ownership to resolve queries sent through to the Shortages inbox and deal with queries from Suppliers, Stores, Customer services & Distribution centres
• Support and contribute to department initiatives and drive performance
• Answer any telephone enquiries from stores, Bedquarters and customers
• Comply with all other reasonable requests made by Directors, Head of Department and Senior Management

The Person

This is the type of person we’re dreaming of:

• Highly organised with the ability to prioritise tasks
• Competent at using Microsoft Office, in particular Microsoft Excel
• Good communication skills
• Enthusiastic team player
• Ability to work with managers and communicate plans
• Tenacity and resilience
• Hardworking in a pressured environment
• High attention to detail
• Ability to work hard processing similar information every day

In your dream role, you’ll also receive

• Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
• Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy‑in schemes: You’ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
• Wellbeing: We partner with the Retail Trust to offer a 24‑hour helpline with a variety of support services, as well as hosting an out of hours GP service.
• Electric Car Scheme: Our salary sacrifice eclectic car scheme is a budget‑friendly way to cruise around in style and most importantly, lower those emissions.
• New to 2024 – enhanced maternity & paternity pay
• On‑site gym: Step into our newly refreshed, free on‑site gym, where you’ll find everything you need to stay fit and energized.
• Hybrid working: Whether you’re an early bird or night owl, we trust you to work your hours responsibly to suit you.

About Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well. There’s over 250 of us at our affectionally named Bedquarters in High Wycombe, Buckinghamshire, where every dreamer makes a difference. We’re super passionate about our people‑first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all‑staff lunches, we know we do it best when we do it together. And together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You’ll even get a guided tour when you join and that’s part of our mission to get you fully bed‑ucated during your induction. With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week.