Supplier Relationship Manager

Tesco Insurance & Money Services; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance provider is seeking a Supplier Relationship Manager in Edinburgh to drive compliance and enhance performance in supplier management. This hybrid role requires strong stakeholder management skills, experience in technology vendor management, and adaptability to changing priorities. The position offers a competitive salary starting at £53,380, an annual bonus, private healthcare, and generous holiday allowances, ensuring a healthy work-life balance.

Benefits

Colleague pension scheme

Private healthcare

Performance-related annual bonus

Generous holiday allowance

Colleague Clubcard discount

Qualifications

• Strong stakeholder management skills and ability to communicate effectively.
• Experience in supplier/vendor management within technology services.
• Ability to handle changing priorities with urgency.

Responsibilities

• Understand services provided by third parties and report on performance.
• Ensure governance and adherence to management frameworks.
• Manage business services and review contracts regularly.

Skills

Stakeholder management

Supplier/vendor management

Communication skills

Risk and issue management

Adaptability

Performance management

Tools

ITIL best practices

Job description

About the role

Tesco Insurance • Edinburgh – 2 South Gyle Crescent, Edinburgh, EH12 9FQ, United Kingdom • Permanent • Apply by 15-Dec-2025

Salary - from £53,380 + annual bonus & benefits • Work Level - 2 • Location - Edinburgh, Glasgow, Newcastle • Office Attendance - Our roles are hybrid; you should be able to work in our offices 2 days per week. • Closing date - Thursday 11th December 2025

Opportunity

We are recruiting a Supplier Relationship Manager to join our Tesco Insurance and Money Services (IMS) Technology Supplier Management team. The role drives compliance with our Outsourcing & Supply Chain Management framework alongside commercial value to achieve Tesco’s Big 6 Objectives.

The Role

• Fully understand the services provided by third parties to Tesco IMS, engage relevant internal stakeholders and report on performance, service, and risk exposures.
• Ensure appropriate governance of the services provided by third parties to maintain and update the management framework and ensure adherence in BAU.
• Liaise with key business areas for on‑budget forecasting and queries on actuals.
• Manage business services and ensure they are regularly reviewed, and updates are made in line with the appropriate contract approval process.
• Identify opportunities for improvement in service processing, and adherence to Outsourcing & Supply Chain Management framework.
• Improvement / Innovation: Identify shortcomings and improvements to existing processes, systems and procedures, and ensure delivery of efficiency outcomes.

You'll need

• Strong stakeholder management skills and the ability to communicate across various levels of the business, as well as growing relationships.
• Experience of supplier/vendor management within technology infrastructure and managed services.
• Adaptability to changing priorities, ability to take on new opportunities and tough challenges with a sense of urgency and high energy.
• Contract Requirements & Management: Identifying contract efficiencies required and managing these through to approval.
• Risk and Issue Management: Identifying and evaluating risks, issues, dependencies, and constraints associated, escalating where appropriate.
• Excellent communication & presentation skills.
• Experience in driving performance in line with Contractual SLAs, KPIs/service measures and MI/reporting.

And if you have these even better

• Knowledge of FCA/PRA regulations relating to outsourcing and supplier activity is desirable.
• Strong knowledge of IT infrastructure (networks, cloud, end user services) is advantageous.
• Familiarity with ITIL best practices for IT service management (ITSM) is beneficial.

What's in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private Healthcare & Virtual GP Service for you and your family 365 days a year.
• Performance‑related annual bonus.
• Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Colleague Clubcard – 10% discount increasing to 15% every payday (worth up to £2K). A second card is also provided.
• Green Car Leasing Scheme.
• Critical Illness cover.
• Enhanced maternity leave pay, a shared parental leave policy, and an 8‑week paid paternity leave.
• Participation in our Buy‑as‑you‑Earn and Save‑as‑you‑Earn share schemes.

Everyone's welcome

We are committed to building a more inclusive workplace and celebrating everything that makes colleagues unique. Diversity helps us serve our customers, communities, and planet a little better every day.

Additional Information

We understand the importance of balancing work with life commitments. Please discuss flexibility you need during the interview, as we explore part‑time and flexible working opportunities at every level.

Interviews

Commencing December 2025.

How to apply

Click the ‘Apply’ button to find out more and submit your application. We value diversity and encourage applications from all backgrounds.