Supervisor - KFC

Moto Hospitality; Chester-le-Street; On-site; GBP 1,000; Full time

Job summary

A leading hospitality group is seeking a Supervisor to manage team operations at their site. The role requires strong team leadership and a passion for customer service. The ideal candidate should have prior supervisory experience and excellent communication skills. Benefits include a retention bonus, discounts, and development opportunities. Apply today for a chance to grow your career in a dynamic environment.

Benefits

£1,000 retention bonus

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading teams to achieve brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Processing stock counts and orders.
• Coaching and providing feedback to team members.
• Handling customer feedback in a timely manner.
• Supporting the team in food preparation.

Skills

Team leadership

Customer service

Communication skills

Decision making

Job description

Overview

Supervisor £13.40 per hour - 35 hours per week
Address: Washington Services, A1(M) Junction 64, Portobello, Birtley, County Durham DH3 2SJ

As a Supervisor you will be the strong right arm to your restaurant manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering KFC’s world-famous fried chicken and exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors

• £1,000 retention bonus*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the leadership team in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you! Where our customer’s journey pauses, yours just begins. Apply today!

Please note internally this role is called Team Leader

Retention bonus payable subject to completion of KFC’s Shift Leadership Programme, payment made in two 6 monthly instalments and pro-rata based on start date on contract

INDTL