Supervisor- Chucs- Harrods

CHUCS Bar and Grill; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious restaurant in Greater London is seeking a restaurant manager to oversee daily operations and ensure high service standards. The role involves supervising employees, managing customer complaints, and promoting the restaurant's brand values. Flexibility is required, working five days a week, including weekends. The ideal candidate will assist in training new staff and will ensure compliance with health and safety standards. This is an exciting opportunity to lead a dynamic team and enhance customer experience.

Responsibilities

• Manage day-to-day operations ensuring service standards are met.
• Supervise front-of-house employees.
• Handle customer complaints and take responsibility.
• Assist in training and development of new employees.
• Ensure brand standards are met and promoted.

Job description

Main function of post:

The day-to‑day management of the restaurant ensuring service standards are met and company policies and controls are implemented.

Supervisory responsibilities:

Of all the front‑of‑house employees.

Hours:

Significant flexibility will be required to meet business needs, working 5 days out of 7 including weekends.

Main duties to include:

• Customer Service:
  • Ensuring that all restaurant employees meet the standards required when dealing with customers.
  • Having a full food and wine knowledge to CHUCS Restaurant standards.
  • Regularly upselling products.
  • Ensuring employees are smiling and looking like they are enjoying themselves.
• Maintenance and Cash Controls (assist the Restaurant Management Team):
  • Ensuring all cash handling procedures are carried out to company standard and that all differences are reported and investigated.
  • Maintenance issues are reported and logged.
• Health and Safety / Food Hygiene:
  • Ensuring current Health and Safety and Food Hygiene legislation is met.
  • Working with the Club Management Teams and Executive Chef to ensure all areas of concern are dealt with, including up‑to‑date HACCPs.
• Customer complaints:
  • Dealing with complaints and taking full responsibility.
  • Ensuring compensation is given at appropriate and agreed levels.
  • Reporting all complaints to the Restaurant Management Team.
• Training and Development:
  • Assisting with the training and development of new employees.
• Brand Development:
  • Ensuring that the brand standards are met across the club.
  • Promoting the brand and its values at all opportunities.
  • Ad‑hoc projects.
  • Assisting in raising the profile of CHUCS Bar & Grill.
  • Any other reasonable requests from the Company Directors.