SUPERVISOR BULGARI SELFRIDGES MANCHESTER

Bulgari; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand is seeking an experienced Supervisor for their Manchester Boutique specializing in jewelry and watches. The role involves mentoring Client Advisors, driving sales through personal engagement, and owning product knowledge to ensure an exceptional client experience. Candidates should have at least 5 years of experience and a background in the luxury business.

Qualifications

• At least 5 years of experience in Jewelry and Watches.
• Knowledge of the Luxury business.
• Skills in CRM techniques and tools.

Responsibilities

• Drive store sales through personal client engagement.
• Mentor and supervise Client Advisors.
• Support the team in delivering excellent client experience.

Skills

Fluency in English

Proactive selling

Business Acumen

Operational Planning

Leadership and Coaching

Job description

Position

Bvlgari UK is looking for an experienced and enthusiastic Supervisor for our Selfridges Manchester Boutique specializing in jewelry and watches. The Selling Supervisor is responsible for developing the store business through coaching, training, and supporting the Client Advisors. They act as a role model, ensuring a strong client experience and optimizing sales performance. This role provides enhanced responsibilities compared to a Client Advisor.

Job responsibilities

Local Sales Initiatives • Drive store sales by setting the example in personal client engagement, selling techniques, and KPIs. Team Supervision • Act as a mentor and reference point for Client Advisors, with oversight on product launches, client experience, and Store KPIs. • Assist Deputy and Store Manager in day-to-day operations, staff supervision, and performance evaluation. Client Experience • Support the team in delivering excellence in client experience across all touchpoints. Product & Process Excellence • Maintain deep product knowledge and support the team in product-related tasks (e.g., launches, VM, replenishment, stock management).

Profile

Profile / Skills

• Fluency in English
• At least 5 years of experience in Jewelry and Watches
• Knowledge/previous experience in Luxury business
• CRM techniques and tools
• Proactive selling
• Initiative and Negotiation Skills
• Business Acumen
• Operational Planning
• Sales Management
• Product Knowledge

Soft skills

• Team Spirit
• Empathy
• Leadership and Coaching
• Emotional Intelligence
• Business Awareness
• Collaborative Mindset
• Client-Oriented Mindset