Supervisor 20hrs

Bonmarche; Penarth; On-site; GBP 18,000 - 25,000; Full time

Job summary

A retail company in Penarth seeks an individual dedicated to excellent customer service. The role involves creating enjoyable shopping experiences, building customer rapport, and promoting store initiatives to maximize sales. The ideal candidate will engage in store events, collaborate with a team, and adhere to company policies and procedures. Candidates should be commercially aware and ready to contribute to a positive store environment.

Responsibilities

• Create an enjoyable shopping experience for customers.
• Build rapport and encourage customer return.
• Promote bonus club and multi-channel opportunities.
• Participate in store events and PR activities.
• Adopt a flexible approach to business needs.

Job description

Role Purpose

To actively encourage sales through excellent customer service and creating a culture which puts the customer first.

Working as a team to ensure the highest retail standards are maintained throughout the store resulting in maximised profits.

Main Areas of Accountability

• To create an enjoyable shopping experience for all customers through an approachable, helpful and knowledgeable service. Always putting the customer first.
• To build rapport with customers, developing relationships and encouraging customers to return.
• Be commercially aware with active selling for customers to maximise sales and offer friendly and professional advice where appropriate.
• To actively promote bonus club and multi-channel opportunities to all customers in order to achieve store and Company targets.
• To be involved in store events such as PR opportunities and events as and when required.
• To adopt a flexible approach to meet the needs of the Business, seeking and providing support when required.
• To communicate regularly with Line Manager and colleagues to work effectively as part of a team. Attend store meetings in order to share knowledge and ideas to drive the business forward.
• To seek opportunities to develop and to learn from past experiences. Actively keeping your personal development plan live with a view to improving future performance.
• To demonstrate efficiency and competency in all areas of store operations e.g. till operations, processing delivery, ensuring correct audit procedures are followed.
• To adhere to all company regulations regarding Policies, Procedures, Health & Safety and Security.