Supervisor

The LEGO Group; Greenhithe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading toy company in Greenhithe is seeking a team supervisor to assist in managing store operations and to ensure high-quality guest experiences. The ideal candidate will supervise Sales Associates, manage stock organization, and uphold company policies. This role offers benefits like enhanced leave options, disability insurance, and employee discounts. Join us in creating a memorable experience for every customer.

Benefits

Family Care Leave

Insurances

Wellness programs

Colleague Discount

Bonus

Hybrid work policy

Qualifications

• Ability to supervise and support a team effectively.
• Experience in managing stock and store operations.
• Familiarity with customer service standards.

Responsibilities

• Assist in maintaining holiday, attendance, and team scheduling.
• Supervise Sales Associates and address issues.
• Ensure adherence to money handling procedures.
• Maintain organized stockroom and floor merchandising.
• Lead team in delivering exceptional guest experiences.

Job description

Responsibilities

• Assists the ASM and SM in maintaining holiday, attendance, and team scheduling
• Effectively supervise Sales Associates during the shift, dealing with potential issues appropriately and in line with LEGO policies and procedures, with the ASM and SM's support
• Complete orders for store and office supplies in line with guidelines and operating budgets
• Ensures money handling procedures are followed by all Sales Associates
• Ensures a well organised stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved
• Assists the ASM and SM in achieving a high standard of merchandise presentation following store guidelines
• Lead the team to deliver a signature experience for every guest that visits the LEGO store through LBR operational standards

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you\'ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you\'ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you\'ll be rewarded through our bonus scheme.
• Your workplace – You\'ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.