Supervisor

Rituals; Cannock; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading wellness brand in Cannock seeks a Rituals Expert to enhance customer experiences and support team performance. As a brand ambassador, you will mentor fellow advisors, interact with customers, and ensure a clean, inviting store environment. Ideal candidates have at least 1 year in a supervisory role and a strong customer-service mentality. Competitive salary and performance-related bonuses offered.

Benefits

Competitive salary

Performance-related bonus

30% discount on products

Training opportunities

Qualifications

• At least 1 year of experience as either a Supervisor or Team Leader.
• Organised and structured approach to work.

Responsibilities

• Work as lead Rituals Advisor alongside the Store Manager.
• Interact directly with customers to enhance their experience.
• Mentor and support other Rituals Advisors.
• Maintain store cleanliness and presentation.

Skills

Customer-service mentality

Decision making and problem-solving skills

Team-player work ethic

Strong motivation to reach performance targets

Attention to detail

Job description

Rituals Expert
You are a master of Rituals selling ceremonies, with the product expertise to match. Continue to grow with Rituals, the brand that’s dedicated to making people feel good.

You are all about customer experience. As a Rituals Expert, you’re part of our in-store teams and our international community of Rituals Experts. You are a true brand ambassador, listening to our customers’ needs and advising them on which of our products are the perfect match for them.

Responsibilities

• Work as the lead Rituals Advisor alongside your Store Manager, Assistant Store Manager, and other Rituals Advisors to reach your personal goals and the goals for your store.
• Interact directly with customers to ensure an optimal customer experience.
• Mentor and support Rituals Advisors.
• Keep the store clean and tidy at all times, in line with company standards so that our products are always presented according to Rituals visual merchandising guidelines.

In addition, you will enhance your and your team's knowledge of our rituals, products, and treatments, and continue to expand your expertise and luxury retail skills through our extensive training program.

What We Offer

If you feel good, our customers feel good. That’s why, as a Rituals Expert, based on a 40-hour work week, you get:

• a competitive salary and performance-related bonus.
• Quarterly product allocation plus 30% discount on our products.
• opportunities to continuously develop yourself by attending training sessions and courses.

About Us

At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

Requirements

• at least 1 year experience as either a Supervisor or Team Leader.
• strong motivation to reach performance targets.
• a customer-service mentality and team-player’s work ethic.
• decision making and problem-solving skills.
• eye for detail, organised and structured.