Student Retention Officer - Maternity Cover (20 Hours)

Description This; Leeds; On-site; GBP 20,000 - 25,000; Part time

Job summary

A higher education provider is seeking to hire a Retention team member in Manchester for a part-time, 12-month FTC role. You will develop strong relationships with students, identify barriers to learning, and help implement solutions. The candidate should have a degree or equivalent experience, strong communication skills, and proficiency in Microsoft Excel. The role offers various employee benefits including 25 days annual leave, a pension scheme, and tuition reimbursement. Join a committed team that focuses on student success.

Benefits

25 days annual leave

Workplace pension scheme

Tuition reimbursement

Flexible benefits

Discretionary annual performance bonus

Qualifications

• Educated to degree level or have equivalent experience in a busy operational/customer service role.
• Ability to plan and prioritize effectively to achieve department objectives.
• Demonstrate a passion for students and adapt to improve outcomes.

Responsibilities

• Develop strong relationships with students using various communication methods.
• Identify issues and deliver proactive plans to support students.
• Assist with operational data collection and improve KPI performance.

Skills

Strong communication skills

Computer literacy

Ability to work collaboratively

Education

Degree level education or equivalent experience

Tools

Microsoft Excel

Job description

Department:Retention

Location: Manchester(On-site)

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.

Please note: This is a 12 Month FTC (Maternity Cover) which is a part time position of 20 hours per week.

ROTA: Monday - Friday from 8:00/9:00 - 17:00/18:00

About the Role:

• Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods
• Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students
• Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage
• Assist with the collection of operational data, and to proactively work to improve KPI performance
• Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate
• Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values

About you:

• Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role
• Strong communication skills both in writing, over the phone and in person
• Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
• High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
• Ability to work well as part of a team, and contribute positively to team culture
• Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.