Student & Programme Support Officer

University of the West of England; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A higher education institution in Bristol is seeking Officers for the Student and Programme Support Team. This role involves supervising staff, providing customer support, and contributing to a positive student experience. Ideal candidates should possess strong customer service skills, effective communication, and administrative experience. This position is fixed term until October 2026, primarily on campus with potential for remote work.

Benefits

Generous annual leave

Training and development opportunities

Onsite nursery

Qualifications

• Strong customer service ethos, enthusiasm and proactivity.
• Ability to provide advice and support to customers.
• Excellent teamwork and effective communication with stakeholders.
• Adaptable and professional, willing to learn and develop.

Responsibilities

• Supervise the work of Administrators within the SPS team.
• Provide advice and support to customers both internally and externally.
• Build strong relationships with stakeholders across the university.
• Contribute to delivering a high-quality student-focused experience.

Skills

Customer service ethos

Ability to prioritize tasks

Excellent teamwork

Strong client focus

Good IT skills

Tools

MS Office

Job description

Overview

We are looking for Officers to join our Student and Programme Support (SPS) Team at our Frenchay and Glenside Campuses. These roles are offered on a fixed term basis until October 2026. You will be joining a team that is passionate about delivering high quality, student focused support. When working on campus SPS are in our School offices alongside other professional services teams supporting the student journey through a professional administrative service to our students and academics.

Responsibilities

• Supervise the work of Administrators within the SPS team.
• Provide advice and support to customers both internally and externally.
• Work with the School Team Leader and officer peers to receive guidance and contribute to the team’s objectives.
• Communicate effectively and build strong relationships with a range of stakeholders across the university.
• Contribute to delivering a high-quality, student-focused experience and participate in a thorough induction and ongoing development opportunities.

About you / Qualifications

• Strong customer service ethos, enthusiasm and proactivity, with the ability to prioritise tasks.
• Ability to provide advice and support to customers internally and externally.
• Excellent teamwork and the ability to communicate effectively with a range of stakeholders.
• Strong client focus and dedication to providing the best experience for students.
• Adaptable, calm and professional in approach; willing to learn and develop through induction and in-house training.
• Wide range of administrative experience and good IT skills including email and MS Office.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff. Based in Bristol, we are regionally embedded and globally connected, with an established network of employer and academic partners. We offer a wide range of employee benefits including progressive pay rates, generous annual leave and pension schemes, retail savings, onsite nursery and opportunities for training and development.

Equality, diversity and inclusion

UWE Bristol recognises the power of a truly diverse university community. We are proud to be part of a vibrant, multicultural city that celebrates diversity and we encourage applications from all backgrounds. We particularly encourage applications from global majority candidates as we are currently under-represented in this area. We are a Disability Confident employer and welcome applications from people with disabilities.

Additional information

• If you would like to speak to us to find out more about this role, please contact Reka Szanthone Molnar ([e-mail]) or Helen Bubb ([e-mail]).
• The role is campus-based for most of the time with the opportunity to work from home if agreed with your line manager.
• Salary offers will be made in line with the University's salary assessment guidelines based on relevant skills and experience.
• We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route; candidates must have the right to work in the UK.
• Shortlisted applicants will be asked to provide right to work documents at interview; refer to the Home Office Right to Work Checklist for acceptable documents.
• UWE Bristol does not cover visa or health surcharge costs.