Student Life Administrator

School of Computer Science and Engineering, Bangor University; Bangor; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading university in the UK is seeking an Administrative Officer for Student Life Administration. The role involves providing high-quality support, maintaining student records, and offering information and advice. The successful candidate will possess strong organizational skills, communicate effectively, and need to be fluent in Welsh. This permanent position offers a salary range of £26,942 - £29,959 with opportunities for professional development in a supportive educational environment.

Qualifications

• Experience providing a supportive client/customer service function.
• Experience working within an office/administrative environment.
• Understanding of confidentiality/data protection requirements.

Responsibilities

• Act as the first point of contact for students.
• Maintain and update confidential records in databases.
• Support logistical arrangements for courses and workshops.

Skills

Good communication skills

Excellent organisational skills

Fluent Welsh

Education

2 AS Levels or 1 A Level or NVQ level 3

Job description

Job Information

Job Number: BU03933

School/Department: Student Services: Student Administration

Grade: 5 | Salary: £26,942 - £29,959 p.a. | Contract: Permanent | Responsible to: Senior Officer: Student Life Administration | Closing Date: 05-01-2026

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas: Registry, Student Life, and Campus Services. These services work closely with academic colleagues to provide a supportive, inclusive, and high‑quality environment where students can thrive.

Purpose of the Job

The Student Life Administration team supports services by acting as the first point of contact to students for Wellbeing, Inclusivity, and ELCOS. Responsibilities include processing appointment allocations, supporting logistical arrangements for courses and workshops, completing administrative tasks, and ensuring the inclusion of disabled students. This role also contributes to continuous improvement of services, recognising and responding to risk.

Main Duties and Responsibilities

Specific Duties

• Provide bilingual first contact for staff and students, assessing student needs and responding appropriately.
• Offer accurate information and advice via telephone, email, and in person.
• Accurately input, maintain and update confidential records in databases such as Titanium, CRM, and the PLSP app.
• Contribute to the production and distribution of Wellbeing & Inclusivity Service publicity.
• Assist with groups, workshops and courses, including logistical arrangements and acting as co‑facilitator when needed.
• Support a model of service that promotes student independence and resilience.
• Provide administrative support for ELCOS and ensure service needs are met.

Common Duties across Grade 5 Roles

• Provide high‑quality administrative support for day‑to‑day tasks.
• Coordinate meetings, events, and schedules to support team objectives and student needs.
• Offer front‑line support to students, staff, and external stakeholders, ensuring high‑standard customer service.
• Assist in producing clear, accessible written communication materials, including emails.

Data Management

• Collect, input and maintain accurate student records, ensuring data integrity and compliance.
• Compile, monitor, and report on data to support evidence‑based decision‑making.
• Assist in monitoring data accuracy and resolving inconsistencies.
• Safeguard student information and other confidential materials.

Problem Solving

• Address routine problems promptly.
• Provide advice and guidance to students/staff in relation to established policy procedure.
• Escalate complex or sensitive issues or potential risks to senior colleagues with timely follow‑up.

Collaboration & Teamwork

• Work closely with colleagues across teams and departments.
• Build and maintain effective working relationships with internal and external stakeholders.
• Support implementation of new systems, processes or initiatives.
• Contribute to university‑wide events, providing support at open days and graduation ceremonies.

Other Duties and Responsibilities

• Communicate clearly and effectively with all stakeholders, addressing queries efficiently.
• Liaise with other university departments and external bodies to facilitate seamless operations.

Compliance and Professional Development

• Provide administrative support for audits, reviews and compliance‑related activities.
• Participate in performance reviews and developmental activities.
• Comply with University equal opportunities policies, Dignity at Work and Study Policy, and Welsh Language Policy.
• Uphold health, safety, and wellbeing duties of care and comply with all related policies.
• Comply with relevant legal and financial policies and procedures.

Person Specification

Essential Qualifications / Training

• 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area (e.g., Business Administration) or equivalent experience.

Desirable Qualifications / Training

• ECDL Qualification.
• NVQ level 4 in a relevant subject area.

Essential Experience / Knowledge

• Experience providing a supportive client/customer service function.
• Experience working within an office/administrative environment.
• Experience using a range of administrative systems and procedures.
• Understanding of confidentiality/data protection requirements and experience recording confidential information securely.
• General understanding of mental health and wellbeing and recognising/responding to safeguarding and risk.

Desirable Experience / Knowledge

• Experience working within a higher education environment.
• Understanding of barriers faced by students with impairments or enduring health conditions.

Essential Skills / Abilities

• Good communication and interpersonal skills, with the ability to deal sensitively and calmly with stressful situations.
• Excellent organisational skills and ability to handle a varied workload, prioritise tasks and meet deadlines.
• Excellent IT skills with the ability to learn new systems and ensure accurate data entry and attention to detail.
• Ability to use initiative, assess situations and make appropriate referrals, mindful of confidentiality and boundaries.
• Ability to understand and adhere to service systems, procedures and quality standards as defined through line management.

Other Essential Requirement

• The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.

Equal Opportunities & Other Legal Requirements

Committed to Equal Opportunities. Bangor University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. The University holds a Silver Award in the Athena SWAN Gender Equality Charter and is a Disability Confident employer.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. Applicants must have the right to work in the UK; if not, the offer will be subject to obtaining a visa. Information on visa routes can be found at https://www.gov.uk/browse/visas-immigration/work-visas.

Applications will only be accepted via the online recruitment website (jobs.bangor.ac.uk). Those with access issues due to disability can request a paper application by telephoning 01248 383865.