Student Education Service Manager

University of Leeds; Leeds; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A prestigious higher education institution is seeking an experienced leader for a management role on campus. The candidate will be responsible for shaping administrative support for academic programs, enhancing student experiences, and leading teams through strategic change. Previous management experience and strong communication skills are essential. The role offers generous holiday and pension options, and hybrid working arrangements are available.

Benefits

26 days holiday plus 16 Bank Holidays

Generous pension scheme

Health and Well-being benefits

Access to personal development courses

On-site childcare and shopping discounts

Qualifications

• Strong previous experience in managing administrative resources.
• Ability to work collaboratively in partnerships across multiple teams.
• Experience in leading teams through change and improvement.

Responsibilities

• Shape and develop the administration supporting academic delivery.
• Deliver exceptional student experiences through effective management.
• Create strong partnerships and communicate effectively.

Skills

Leadership

Influencing

Team collaboration

Strategic communication

Job description

Overview

This role is open to University of Leeds employees only

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you an experienced leader who thrives on bringing out the best in others? Can you build strong partnerships, communicate with impact, and lead teams through change and improvement? Do you enjoy working strategically, using insight and analysis to drive results and shape successful outcomes?

The University of Leeds is one of the top 100 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

Our Student Education and Experience directorates are a family of student-related services that are passionate about delivering an exceptional student experience and providing a high level of support to staff, with a focus on continuous improvement. Teamwork is key to our success, and we are committed to supporting every student to make the most of their time at Leeds and go on to succeed in their chosen career.

We are currently recruiting into our management team, who in partnership with other Service Managers and Leaders; shape and develop the administration that supports the delivery of academic teaching & learning to the academics and students to ensure an exceptional student experience.

You will demonstrate previous experience of managing resources in administration, be a strong influencer, and confident working collaboratively in partnership across multiple teams.

Please note that this post may be suitable for sponsorship under the Skilled Worker visa route but first-time applicants might need to qualify for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa.

For research and academic posts, we will consider eligibility under the Global Talent visa. For more information please visit: https://www.gov.uk/global-talent

What We Offer In Return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme plus life assurance– the University contributes 14.5% of salary.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Rob Stevens, Student Education Service Delivery Manager (Faculty of Arts, Humanities and Cultures)

Email: [e-mail]