Student Accommodation Administrator

Office Angels; Exeter; On-site; GBP 27,000; Full time

Job summary

A leading staffing agency is seeking a Student Accommodation Administrator in Exeter. This role involves front office support, managing student interactions, and ensuring exceptional service. Ideal candidates have experience in customer-focused roles, outstanding communication skills, and a friendly demeanor. The position is full-time, Monday to Friday, with occasional Saturdays, offering a salary of £26,200 per annum along with attractive benefits including 25 days holiday and pension scheme.

Benefits

25 days holiday plus bank holidays

Paid overtime

Generous pension scheme

Life assurance cover

Employee assistance scheme

Qualifications

• Previous experience within a highly customer focused role.
• Experience in accommodation, hotels/hospitality or retail preferred but not essential.
• Smartly presented.

Responsibilities

• Providing front of office support to residents and visitors.
• Updating the booking and customer relationship management system.
• Supporting customer show rounds for maximum occupancy.
• Responding quickly to customer enquiries and complaints.
• Creating monthly events for students and coordinating open days.
• Managing incoming post and deliveries efficiently.

Skills

Outstanding customer service skills

Strong verbal communication

Strong written communication

Confident and professional persona

Ability to think on your feet

Good IT skills, Microsoft Office

Job description

Job Title: Student Accommodation Administrator

Location: Exeter

Hours: Monday to Friday 8.00am-5.00pm or 9.00am-6.00pm. 1 in 3 Saturdays on a rota basis with a day off in lieu the following week.

Salary: £26,200 per annum

Benefits: 25 days holiday plus bank holidays, paid overtime, generous pension scheme, life assurance cover, employee assistance scheme

The Company: An award‑winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. They have been operating for over 35 years and going from strength to strength!

The Role

A fantastic opportunity for an enthusiastic, self‑motivated Student Accommodation Administrator to join our client's front of house team in their luxury student accommodation in the City Centre of Exeter. This is a perfect opportunity for an out‑going, talented individual to get stuck in, ensuring the tenants receive exceptional service. You will generally be the first point of contact so will be a brand ambassador for the company. This exciting, fast‑paced position will involve working as part of a small team and undertaking an extremely varied workload where no two days are the same.

• Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
• Updating the company in‑house booking and customer relationship management system.
• Supporting customer show rounds to ensure maximum occupancy of the residence.
• Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
• Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
• To create monthly fun and diverse events for students to participate in and support the coordination of any open days.
• Manage the incoming post and deliveries and ensure it is distributed efficiently.
• Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
• Engage with the students to capture feedback and insight to improve services to their needs.

Key Requirements

• Previous experience within a highly customer focused role.
• Experience within accommodation, hotels/hospitality or retail would be preferred but not essential.
• Outstanding customer service skills with strong verbal and written communication.
• The ability to think on your feet.
• A confident, polite and professional persona.
• Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
• Smartly presented.

To Apply

If you would like to know more, please don't delay in calling Vicky on 01392 426200 alternatively apply online or email [e-mail]

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.