Strategic Tech Service Delivery Lead

NatWest Group; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading banking institution is seeking a Service Delivery Manager to enhance service stability and manage technical support. The successful candidate will influence stakeholders and deliver on service management disciplines. Key qualifications include advanced knowledge of service management, excellent communication skills, and experience working with senior management. This role includes a 24x7 on-call rota. Competitive benefits and a collaborative team environment are offered.

Qualifications

• Advanced knowledge of service management.
• Experience working with senior management.
• Ability to communicate complex concepts.

Responsibilities

• Manage technical and operational support for services.
• Enhance service recovery processes.
• Provide MI to support business decisions.
• Participate in a 24x7 on-call rota.

Skills

Advanced knowledge of technology service management disciplines

Strong communication skills

Understanding of customer impacts

Ability to work on own initiative

Sound knowledge of Excel, Word, PowerPoint

Job description

A leading banking institution is seeking a Service Delivery Manager to enhance service stability and manage technical support. The successful candidate will influence stakeholders and deliver on service management disciplines. Key qualifications include advanced knowledge of service management, excellent communication skills, and experience working with senior management. This role includes a 24x7 on-call rota. Competitive benefits and a collaborative team environment are offered.