Strategic Public Sector CSM — London Hybrid

MongoDB; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A cutting-edge database company seeks a Customer Success Manager in Greater London to lead customer engagement and drive tech optimization. Candidates should have over 9 years in account management, strong technical understanding, and the ability to resolve complex issues. This role operates in a hybrid model and emphasizes autonomy and collaboration with diverse teams to enhance customer satisfaction and drive growth.

Benefits

Hybrid working model

Cutting-edge technology environment

Collaborative team culture

Qualifications

• 9+ years experience in Customer Success or Account Management.
• 6+ years supporting the UK public sector.
• Strong problem-solving skills and autonomy.

Responsibilities

• Serve as a strategic advisor to customers on MongoDB best practices.
• Resolve critical customer issues effectively.
• Document customer interactions and feedback.

Skills

Customer success strategies

Account management

Technical aptitude

Relationship building

Problem-solving

Entrepreneurial mindset

Collaboration

Education

Bachelor's degree

Technical degree

MS preferred

Tools

Gainsight

Salesforce.com

Job description

A cutting-edge database company seeks a Customer Success Manager in Greater London to lead customer engagement and drive tech optimization. Candidates should have over 9 years in account management, strong technical understanding, and the ability to resolve complex issues. This role operates in a hybrid model and emphasizes autonomy and collaboration with diverse teams to enhance customer satisfaction and drive growth.