Strategic Lead - Customer-Centric Transformation

KPMG United Kingdom; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global consulting firm is seeking a Senior Manager to join their Customer team in Greater London. The role involves driving customer transformation initiatives while leveraging analytical skills to solve client problems. Ideal candidates will possess a strong background in transformation consulting, with an emphasis on customer-centric programs and capabilities in stakeholder management. This role provides a pathway to build significant client relationships and generate long-term revenue, making a real impact in a collaborative and innovative work environment.

Qualifications

• Experience in transformation consulting, technology services or CRM delivery.
• Experience with customer-centric end-to-end transformation programmes.
• Strong understanding of agile methodology.

Responsibilities

• Lead analytical skills to identify client problems and deliver transformations.
• Design and implement solutions to transform business performance.
• Manage teams to deliver customer-centric digital transformation engagements.
• Build and maintain client relationships for long-term revenue.

Skills

Transformation consulting background

Understanding of Energy and Natural resources sector

Customer centric transformation programmes

Identifying new business opportunities

Senior level stakeholder management

Articulating value to non-technical audience

Experience leading workstreams

Understanding of agile methodology

Job description

A leading global consulting firm is seeking a Senior Manager to join their Customer team in Greater London. The role involves driving customer transformation initiatives while leveraging analytical skills to solve client problems. Ideal candidates will possess a strong background in transformation consulting, with an emphasis on customer-centric programs and capabilities in stakeholder management. This role provides a pathway to build significant client relationships and generate long-term revenue, making a real impact in a collaborative and innovative work environment.