Strategic Customer Success Lead – Hybrid & Growth

Sim; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading financial technology firm in Greater London is seeking a Principal Customer Success Manager to build strategic partnerships with clients and ensure the realization of their investment value. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to drive product adoption. You will collaborate cross-functionally to enhance customer experience while ensuring high levels of satisfaction. This role offers flexible working hours and opportunities for professional growth.

Benefits

Attractive salary

Bonus scheme

Pension

Flexible working hours

Hybrid work model

Qualifications

• Solid understanding of Investment Management/Buy-side Technology.
• Experience in Customer Success Planning and Adoption Strategy.
• Ability to maintain concentration and composure in difficult scenarios.

Responsibilities

• Promoting customer loyalty through strategic account planning.
• Co-creating and executing account plans to help clients fulfill their goals.
• Managing expectations and supporting business case formulation.

Skills

Customer focus

Stakeholder management

Communication skills

Strategic thinking

Problem resolution

Job description

A leading financial technology firm in Greater London is seeking a Principal Customer Success Manager to build strategic partnerships with clients and ensure the realization of their investment value. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to drive product adoption. You will collaborate cross-functionally to enhance customer experience while ensuring high levels of satisfaction. This role offers flexible working hours and opportunities for professional growth.