Strategic CSM — AI‑Powered Hiring Solutions

LinkedIn; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading professional networking platform is seeking a Customer Success Manager to enhance customer engagement and retention. This hybrid role involves strategic advising, partnership on customer success initiatives, and leveraging AI tools to optimize hiring workflows. Ideal candidates will have over 2 years of experience in Customer Success or related roles, strong interpersonal skills, and the ability to analyze client data. The role emphasizes building relationships and delivering measurable outcomes in a fast-paced environment.

Qualifications

• 2+ years of experience in Customer Success, Consulting, Product Training or Change Management.
• Proficient in analyzing data and trends for customer value.

Responsibilities

• Drive customer success and retention through collaboration.
• Build trusted relationships with stakeholders to align on objectives.
• Analyze metrics to optimize engagement and adoption.

Skills

Customer Success

Data Analysis

Interpersonal skills

Stakeholder Engagement

Education

Bachelor’s degree or equivalent practical experience

Job description

A leading professional networking platform is seeking a Customer Success Manager to enhance customer engagement and retention. This hybrid role involves strategic advising, partnership on customer success initiatives, and leveraging AI tools to optimize hiring workflows. Ideal candidates will have over 2 years of experience in Customer Success or related roles, strong interpersonal skills, and the ability to analyze client data. The role emphasizes building relationships and delivering measurable outcomes in a fast-paced environment.