Strategic Change Lead - Customer Operations & Risk

Together; Greater Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in customer strategy seeks an Operational Implementation Manager in Greater Manchester to oversee strategic changes and manage a team of Customer Strategy Analysts. The role involves designing and implementing effective customer strategies, improving operational efficiency, and ensuring regulatory compliance. You will collaborate with various teams and influence senior stakeholders while fostering a customer-centric culture. The position requires strong change management skills and stakeholder management abilities in an engaging environment.

Qualifications

• Experience in managing and prioritising Change backlogs is essential.
• Demonstrable experience of influencing senior stakeholders.
• Creative mindset to drive outcomes and improve processes.

Responsibilities

• Own the Customer Strategy backlog, prioritising and delivering changes.
• Collaborate with ops teams to improve customer management strategies.
• Manage Customer Strategy Analysts for strategic initiatives.

Skills

Understanding and experience of managing Change backlogs

Stakeholder management skills

Experience of delivering change

Understanding of regulatory requirements

Experience of design and maintenance of operational policies

Ability to work collaboratively

Creative and inspiring

Experience of establishing governance frameworks

Risk identification and mitigation understanding

Tools

Salesforce

Java

Job description

A leading company in customer strategy seeks an Operational Implementation Manager in Greater Manchester to oversee strategic changes and manage a team of Customer Strategy Analysts. The role involves designing and implementing effective customer strategies, improving operational efficiency, and ensuring regulatory compliance. You will collaborate with various teams and influence senior stakeholders while fostering a customer-centric culture. The position requires strong change management skills and stakeholder management abilities in an engaging environment.