Strategic Accounts Manager: Growth & Client Success

CW Executive Search Ltd; Ringway; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced Account Manager to manage a dynamic portfolio of clients. You will drive growth through exceptional service, focusing on customer retention and satisfaction. The role requires strong commercial acumen, analytical thinking, and proficiency with CRM systems like Salesforce. You will collaborate across teams to deliver high-quality solutions and own key performance indicators (KPIs) related to retention and upselling.

Qualifications

• Proven experience in account management or service delivery.
• Ability to manage a dynamic portfolio and drive growth.
• Strong relationship management and customer service skills.

Responsibilities

• Manage a portfolio of valued customers through proactive relationship management.
• Deliver exceptional service and identify opportunities to expand the client’s footprint.
• Collaborate across teams to deliver seamless, high-quality solutions.
• Conduct root cause analysis to enhance customer experience.

Skills

Customer first mindset

Strong commercial acumen

Confidence in presenting

Analytical thinking

Proficiency with CRM systems

Proficiency in Excel

Proficiency in Powerpoint

Full, clean UK Driving licence

Tools

Salesforce

Job description

A leading recruitment agency in the UK is seeking an experienced Account Manager to manage a dynamic portfolio of clients. You will drive growth through exceptional service, focusing on customer retention and satisfaction. The role requires strong commercial acumen, analytical thinking, and proficiency with CRM systems like Salesforce. You will collaborate across teams to deliver high-quality solutions and own key performance indicators (KPIs) related to retention and upselling.