Store Team Leader: People-first Coaching & Flexible Shifts

Co-op Group; Brentwood; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading community retailer is seeking a Customer Team Leader in Brentwood, offering a part-time, permanent contract with a pay rate of £13.99 per hour. Responsibilities include delivering excellent customer service, training team members, and managing store operations. Ideal candidates should have strong people skills, organizational abilities, and the flexibility to work varied shifts. The role provides benefits such as a pension scheme, generous discounts, and comprehensive training for career progression.

Benefits

36 days holiday

Up to 10% employer pension contributions

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and train team members to foster an inclusive culture.
• Ensure the store remains safe and operational.
• Manage stock accuracy and conduct diligence checks.
• Deputize for the store manager and handle HR processes.
• Implement changes and introduce new products effectively.
• Engage with the local community to support Co-op initiatives.

Skills

Customer service orientation

Team leadership

Organizational skills

Problem-solving skills

Job description

A leading community retailer is seeking a Customer Team Leader in Brentwood, offering a part-time, permanent contract with a pay rate of £13.99 per hour. Responsibilities include delivering excellent customer service, training team members, and managing store operations. Ideal candidates should have strong people skills, organizational abilities, and the flexibility to work varied shifts. The role provides benefits such as a pension scheme, generous discounts, and comprehensive training for career progression.