Store Manager | Swatch Collins Street

SWATCH GROUP; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading watch brand in Colchester is seeking a Senior Store Manager to lead a high-performing team in a fast-paced environment. The role requires strong retail management experience and a focus on driving sales and operational excellence. Ideal candidates will have over 3 years of experience in retail management and exceptional customer service skills.

Qualifications

• 3+ years in a retail Store Manager role within a high-volume store.
• Proven ability to drive sales and achieve KPIs.
• Strong experience in rostering and staff management.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Manage team performance with coaching and feedback.
• Ensure compliance with company policies and procedures.
• Support recruitment efforts and conduct training.

Skills

Retail management experience

Sales driving skills

Customer service excellence

Staff management

Analytical problem-solving

Communication skills

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About Swatch

Colorful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist.

Last year's Omega x Swatch Moonswatch collaboration was labelled by The New York Times as "the watch industry's defining moment of 2022" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. This is an exciting senior marketing role in a fast-paced environment with a brand that is white hot and burning with momentum - so if you love a challenge and want to take your career to the next level, this may be the role for you!

The Role & Responsibilities

As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Retail Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.

• Lead by example, being hands on, consistently motivating the team to achieve sales targets
• Manage team performance, providing coaching and addressing any issues proactively
• Develop team capabilities through ongoing training and support
• Ensure compliance with all company and brand policies and procedures
• Manage staff rosters and oversee Time & Attendance
• Complete and distribute daily reports to relevant stakeholders
• Receive and reconcile inventory, reporting discrepancies
• Conduct regular quality checks on stock and ensure accurate stock handling procedures
• Support recruitment efforts and interviews
• Deliver comprehensive inductions and follow-up training for all new hires
• Ensure customer service standards are consistently met and enhanced
• Resolve elevated customer complaints with professionalism and care

Skills & Experience

• 3+ years in retail Store Manager role within a high volume store
• High skill set in driving sales and achieving KPI's
• Experience with rostering, staff management and other day to day operations
• Highly developed in customer service
• Skilled in providing feedback
• Excellent oral and written communication skills
• Sound administrative skills and training experience
• Organised with fantastic time management skills
• Building and sustaining professional working relationships
• Strong analytical and problem solving skills
• Computer literacy skills (Word, Excel, PowerPoint)

How to Apply

Click APPLY to submit your application.