Store Manager & Customer Experience Leader

Sainsbury's; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail supermarket in Aberdeen is seeking a Customer & Trading Manager responsible for ensuring smooth daily operations and providing excellent customer service. You will manage a team, oversee performance, and handle employee relations. Ideal candidates will have line management experience and a passion for service. The position offers a competitive salary and various employee benefits including discounts and bonuses.

Benefits

10% discount after probation

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching contribution

Wellbeing support services

Cycle to Work scheme

Gym membership discounts

Qualifications

• Previous line management experience in a fast-paced environment is essential.
• Strong customer service and coaching skills are required.
• Must be capable of leading operations independently.

Responsibilities

• Ensure smooth daily store operations and management.
• Lead a team in providing excellent customer service.
• Handle performance management and scheduling.

Skills

Line management experience

Customer service skills

Ability to deliver KPIs

Employee relations management

Operational leadership

Job description

A leading retail supermarket in Aberdeen is seeking a Customer & Trading Manager responsible for ensuring smooth daily operations and providing excellent customer service. You will manage a team, oversee performance, and handle employee relations. Ideal candidates will have line management experience and a passion for service. The position offers a competitive salary and various employee benefits including discounts and bonuses.