Store Manager - 36 Hours - Marlow

Jojo Maman Bebe; Marlow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A unique retail store in the United Kingdom is seeking an experienced Store Manager to oversee store operations. This role involves managing team performance, ensuring exceptional customer service, and maintaining stock integrity. The ideal candidate will have previous retail management experience and strong analytical skills. You will be recognized for your contributions while enjoying benefits like additional annual leave and discounts on products. This position requires a passion for retail and a desire to foster a supportive team culture.

Benefits

Extra day of annual leave for each year with the company

Take your birthday off

Enhanced pension scheme

Cycle to work scheme

Financial wellbeing app

Saving scheme

Social events

Volunteer days

Health and Wellbeing hub

Specsavers voucher

40% off JoJo branded products

KPI based reward schemes

Ongoing training and development

Qualifications

• Previous experience as a Store Manager in retail.
• Ability to train and develop the team.
• Strong analytical skills for performance analysis.

Responsibilities

• Manage store performance and team development.
• Ensure stock accuracy and integrity.
• Create a fun and safe environment for customers.

Skills

Customer service excellence

Analytical skills

Communication

Sales ability

Training and development

Tools

IT systems

Job description

Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you! Each JoJo store is unique whether that's trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers. Our Unique Selling Point (USP) in this ever‑changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.

Responsibilities

• Making sure your team is equipped to uphold our B Corp principles and USP.
• Own the overall performance of your store within an Omni‑Channel setting. This includes managing all Ship from Store orders and Click and Collect orders to satisfy our customer needs.
• Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets.
• Stock accuracy is of great importance to fulfil in‑store and Omni orders therefore you will be skilled at stock control and stock integrity principles.
• No job will be too small for you and you'll create a fun, lively and safe environment for our customers and your team. You will lead by example by including yourself in all operational tasks.
• You will find training and team development enjoyable and will use all training resources to the fullest potential. This includes embracing virtual and digital training for yourself and your team members.
• Outward ambassador of our B Corp principles, driving the culture through all business practices and team management.
• Organise rotas and holiday allocation in a fair way.
• Delegate responsibilities fairly which will stimulate and offer development throughout the team.

Typical week

A typical week would be 4 x 7.5 & 1 x 6 hour shifts however, flexibility is required in line with store requirements.

Qualifications and Expectations

• Previous experience as a Store Manager within a retail environment.
• Previous customer service and sales experience.
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• We don't like hard sales techniques, but you'll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers' needs.
• The ability to train and develop your team is an essential quality for this position.
• You'll be analysing the store's performance, so a strong analytical ability is a must have.
• You'll be a great communicator with the ability to manage the concerns of the team.
• We like to keep our stores looking tip top, so you'll have a keen eye for detail.
• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening.
• Take ownership of all aspects of the role.
• Proactively finding solutions to problems.
• Leading a team.

Perks & Benefits

• Extra day of annual leave for each year you're with us, up to 38 days.
• Is it your birthday? Take it off and celebrate!
• Helping plan for the future - enhanced pension scheme.
• Get on the move - cycle to work scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru - You do not need to live in Wales!
• Enjoy fabulous social events.
• Give back with volunteer days to support our communities.
• Prioritise your well‑being with our Health and Wellbeing hub.
• Specsavers voucher - Get a free sight test and a contribution towards glasses (T & C's) apply.
• We love our products! Get 40% off JoJo branded lines.
• KPI based reward schemes - celebrate when your store is excelling.
• Embrace an "It's up to you" learning environment with ongoing training and development opportunities.