Store Manager

Poundland; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Milton Keynes is seeking a Store Manager to lead a dynamic team. This role involves enhancing customer experience, managing sales and operations, and developing team members. The ideal candidate will bring proven retail management experience and strong leadership skills. This position offers professional development opportunities, generous holiday allowances, and a supportive work environment.

Benefits

Retail Management Bonus Scheme

Professional development and training programs

10% in-store discount

Enhanced family-friendly benefits

Qualifications

• Proven experience in a retail management role with a focus on customer service.
• Ability to develop and motivate team members.
• Strong understanding of sales and operational priorities.

Responsibilities

• Lead and coach your store team to provide excellent customer service.
• Ensure the store operates efficiently and meets business objectives.
• Create a safe and inclusive environment for colleagues.

Skills

Customer service excellence

Team leadership

Sales management

Coaching and development

Job description

Overview

As a Store Manager in a dynamic team, you're in a pivotal role shaping the experiences of your team and the customers you serve. Your day-to-day actions drive sales and create an environment where our core values come to life: Love our customers, Care for our colleagues, and Protect the pounds (and euros).

Responsibilities

• Provide the highest levels of customer service: coach and guide your store teams to ensure every interaction delivers an excellent customer experience.
• Lead the store’s success by ensuring the right people are in the right place at the right time.
• Care for our colleagues: create a safe environment, ensure policies are followed, and work shoulder-to-shoulder with the team.
• Develop people through upward growth, internal opportunities, or developing their current role.
• Protect the pounds (and euros): guide a team that understands how they contribute to the store and business objectives; manage sales, shrink, and service to keep the store operating smoothly and efficiently.

About Poundland & Dealz

Since 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 expanded our reach. We cultivate an environment where colleagues thrive and contribute to providing amazing value to millions of customers. Our culture is built on excellence, inclusion, and sustainability, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours are at the heart of everything we do: Love our customers, Care for our colleagues, and Protect the Pounds & Euros.

Benefits

• A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
• Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme.
• Comprehensive induction plan and in-house development programmes.
• Rota's scheduled four weeks in advance to support work-life balance.
• Holiday allowance increasing up to 33 days, with the option to buy additional holidays; an extra day off for your Birthday.
• In-store discount of 10% plus exclusive discounts through our colleague benefits portal.
• All-year-round initiatives to recognise and reward colleagues.
• Enhanced family-friendly benefits and life assurance.
• Access to Employee Assistance for well-being support.