Store Manager

BT Group; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading telecommunications company in London is seeking a Retail Store Manager to inspire and guide large teams toward achieving outstanding commercial results. The ideal candidate has experience in leading teams in high-profile stores and a passion for customer service. Responsibilities include driving revenue, developing team objectives, and building strong community relationships. This role offers numerous benefits including paid leave and career development support.

Benefits

24/7 access to an online GP

Paid carer’s leave

Equalized family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Experience leading large teams in a high-profile store.
• Self-driven and proactive mindset with coaching talent.
• Ability to drive revenue while ensuring outstanding customer experience.

Responsibilities

• Lead and develop teams to meet objectives.
• Communicate with stakeholders for strategy support.
• Foster a high-performance culture focused on KPIs.
• Deliver exceptional customer service.
• Build relationships to enhance customer loyalty.

Skills

Leadership

Coaching

Customer service

Job description

Overview

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

Responsibilities

• Lead and develop large teams to achieve individual, team and store objectives, including revenue targets and a great customer experience.
• Communicate with stakeholders across the business to ensure a clear strategy and store-level support.
• Foster a high-performance culture focused on financial and behavioural KPIs and capitalise on new retail opportunities.
• Lead by example with exceptional customer service and create memorable customer experiences.
• Build strong relationships with customers and the community to build loyalty among first-time visitors.

Qualifications

• Experience leading large teams in a large or high-profile store.
• Self-driven and proactive mindset with a talent for coaching and developing others.
• Ability to drive revenue while delivering outstanding customer experience.

Benefits

• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer’s leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

About EE

At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we\'ve created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community. We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we\'re here to accommodate your needs. We are committed to doing everything we can to support you. Join us and be part of a team where you can truly make a difference!