Store Manager

Pets at Home Limited; Ipswich; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading pet care company in Ipswich is seeking enthusiastic individuals for the role of Store Colleague. You'll be passionate about pets and delivering exceptional customer service. Key responsibilities include exceeding customer expectations, maintaining top pet care standards, and fostering strong relationships with customers. Flexibility for weekend and shift work is preferred. Join us in creating a customer-centric culture that values diversity and offers a fulfilling work environment.

Responsibilities

• Provide outstanding customer service, ensuring every customer feels appreciated and understood.
• Effectively communicate with customers and convey information clearly in both verbal and written forms.
• Address customer questions and resolve issues quickly and efficiently.
• Contribute to the achievement of sales targets and support business performance.
• Collaborate as part of a team to maintain a customer‑centric culture and deliver excellent service.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Store Colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

The Role: As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. Availability: at least one weekend and mornings or evenings throughout the week.

Key Responsibilities

• Provide outstanding customer service, ensuring every customer feels appreciated and understood.
• Effectively communicate with customers and convey information clearly in both verbal and written forms.
• Address customer questions and resolve issues quickly and efficiently.
• Contribute to the achievement of sales targets and support business performance.
• Collaborate as part of a team to maintain a customer‑centric culture and deliver excellent service.

Required Skills & Attributes

• Outstanding Customer Service
• Strong Communication Skills
• Effective Problem‑Solving
• Eagerness to Learn
• Target Focus
• Teamworking
• Flexibility – willingness to work shifts that may include evenings, weekends and some bank holidays

Additional Information

Preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!