Store Manager

Boots; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading retail company in the UK is seeking a Store Manager to drive store success and inspire teams with exceptional customer care. The ideal candidate will have retail management experience, strong customer service skills, and a passion for coaching their team. Responsibilities include managing store performance, being a brand ambassador, and adapting to customer needs. Boots offers benefits including employee discounts, retirement plans, flexible benefits, and more in a positive and inclusive work environment.

Benefits

Discretionary annual bonus

Boots Retirement Savings Plan

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Retail management and commercial experience with strong customer-service skills.
• Ability to react to the changing needs of the customer.
• Passion for learning and development.

Responsibilities

• Lead your team to deliver business growth by providing exceptional care.
• Manage store performance while focusing on customer care.
• Act as an ambassador for the Boots brand.

Skills

Retail management and commercial experience

Strong customer-service skills

Ability to lead and deliver a company strategy

Collaborative personality

Ability to coach and develop teams

Job description

About the role

As a Store Manager you will work in store and drive the success of your store, inspiring your teams with a love for great customer care. Your passion and strategy help the business to grow and change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our training teams will provide all tools needed to succeed in your role and beyond.

Responsibilities

• Lead challenge and inspire your team to deliver business growth by providing exceptional care to our customers and patients.
• Lead the sales and performance of your store while keeping our customers close to heart.
• Be a passionate ambassador for our Boots brand, helping us work towards becoming the world's best pharmacy‑led health and beauty retailer.
• Make the shop floor your own: get to know our team's sales and operations.
• Consider what can be done to change for the better to set Boots apart from other retailers.
• Get to know your teams, find out what they like and what they want to see change.

What you'll need to have

• Retail management and commercial experience with strong customer‑service skills.
• Understanding of how to lead and deliver a company strategy with the ability to implement it in store to drive strong performance results.
• Ability to work at pace and react to the changing needs of the customer.
• A collaborative personality that can thrive in a team‑centred approach.
• A passion for keeping up to date with your own learning and development.
• Ability to coach and develop individuals and teams.

It would be great if you also have

• Experience and comfort with navigating and embracing new technology.
• Discretionary annual bonus.
• Boots Retirement Savings Plan.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme, including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Benefits

Boots offers a range of benefits that provide flexibility to suit you, including generative employee discounts, the Boots Retirement Savings Plan, discretionary annual bonus, enhanced maternity/paternity/adoption leave pay and gift card, a flexible benefits scheme, and free 24/7 counselling and support through TELUS Health.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do, we change for the better.

What’s next

If you apply for this role, you will be invited to take a timed online assessment. If you need any adjustments or assistance, please contact us. Once you have completed the assessment, our team will review your application and be in touch to update you. If your application is successful, our in‑house recruitment team will arrange an interview and answer any initial questions you have. If you are not successful, you will be notified by email. Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.