Store Colleague - Chelmsford

Pets at Home Limited; Chelmsford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading pet care retailer in Chelmsford is seeking enthusiastic Store Colleagues to join their team. In this role, you will be essential in delivering outstanding customer service, solving problems, and achieving business targets while working collaboratively with your team. The position offers attractive pay, benefits, and opportunities for career progression. Ideal candidates are flexible and passionate about pets and customer service.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretionary annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in your local community

Career progression

Responsibilities

• Provide personalized and attentive customer service.
• Communicate effectively to engage with customers.
• Resolve customer inquiries efficiently.
• Show eagerness for ongoing learning and development.
• Set and achieve targets in a retail setting.
• Collaborate with team members to enhance customer service.
• Be flexible to work various shifts.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

Key Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

We may close this vacancy earlier than the specified closing date if we receive a sufficient number of applications. This allows us to manage applications efficiently and ensure a positive experience for all candidates.

Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.