Stock Controller & Admin

The Best Connection; Trafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Trafford Park is seeking a Customer Service and Inventory Administrator. This role requires experience in customer service, strong communication skills, and familiarity with inventory management systems. Responsibilities include managing customer orders, resolving inquiries, and ensuring stock accuracy. The position offers a temp-to-perm opportunity with a supportive work environment and flexible full-time hours.

Benefits

Temp to perm opportunity

Weekly pay through the agency

Friendly and supportive working environment

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Familiarity with WMS or inventory management systems and practices.
• A problem-solving attitude and genuine passion for helping others.
• Adaptability to meet operational demands.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Manage customer orders using CSV and macro tools.
• Prepare and review essential documentation, including DGN forms.
• Resolve customer complaints and maintain detailed logs.
• Contribute to continuous improvement of customer service processes.
• Maintain high stock accuracy using WMS systems.

Skills

Customer support experience

Strong communication skills

Multitasking and time management

WMS knowledge

Problem-solving attitude

Tools

WMS systems

DLX

Oracle

SAP

Job description

Job title: Customer Service and Inventory Administrator (ongoing role)

Location: Trafford Park

Hours: Full-time, flexible hours

Pay rate: £12.45 per hour

The Best Connection-Manchester are currently recruiting a skilled and experienced administrator with experience in customer service for our client, a respected and prestigious industry leader based in Trafford Park. This is an exciting opportunity to put your skills to use and join a thriving team!

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Accurately manage customer orders using CSV and macro tools for data handling.
• Prepare and review essential documentation, including DGN forms for export orders.
• Resolve customer complaints within agreed timeframes and maintain detailed logs of all interactions.
• Contribute to continuous improvement of customer service processes.
• Complete all administrative KPIs and reporting tools to a high standard.
• Stay informed on product knowledge and company policies.
• Achieve key performance targets such as response times, resolution rates, and customer satisfaction.
• Support stock control processes to ensure accurate inventory levels across multiple customers and contracts.
• Maintain high stock accuracy using WMS systems (such as DLX, Oracle, SAP) and other online tools.
• Report regularly to the Inventory Team Leader on progress, challenges, and operational achievements.
• Build strong, professional relationships with customers, addressing issues promptly and effectively.
• Provide regular updates to management on stock accuracy, administrative tasks, and KPIs.

• Work flexibly between 06:00-22:00 to meet operational needs.
• Support extended shifts during stock takes when required.

Qualifications & Skills

Essential

• Proven customer support experience or experience as a client service representative.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Familiarity with WMS or inventory management systems and practices.
• A problem-solving attitude and genuine passion for helping others.
• Adaptability to meet operational demands, including extended hours when needed.

Desirable

• Knowledge of export documentation and DGN preparation.
• Experience working within a multi-customer environment.
• Familiarity with KPI reporting and performance analysis.

Benefits

• Temp to perm opportunity
• Weekly pay through the agency
• Friendly and supportive working environment

Start Date: ASAP

Interested? Apply now or contact us today to find out more!

The Best Connection is acting as an Employment Business in relation to this vacancy.