Staff ML Scientist - AI Agent Systems (NLP/LLM)

Zendesk; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in the UK is seeking a Staff Machine Learning Scientist to revolutionize customer interactions through AI. This role involves designing innovative ML solutions and collaborating with cross-functional teams. Candidates should have a degree in a relevant field and a proven record in ML or NLP research, along with knowledge of deep learning architectures. Experience with conversational AI technologies is highly desirable. The position offers the opportunity to shape product roadmap and engage in meaningful research.

Qualifications

• Proven record of Machine Learning or NLP research in industry.
• Knowledge of building deep learning neural network architectures.
• Ability to implement ideas from research literature into proof‑of‑concept models.

Responsibilities

• Design and test novel AI solutions for real business problems.
• Own research projects from understanding requirements to reporting.
• Collaborate with Product managers to discover product roadmap.

Skills

Machine Learning

Natural Language Processing (NLP)

Deep Learning

Statistical Analysis

Conversational AI

English Fluency

Education

Degree in Computer Science, Statistics, Mathematics, or related

Job description

A leading software company in the UK is seeking a Staff Machine Learning Scientist to revolutionize customer interactions through AI. This role involves designing innovative ML solutions and collaborating with cross-functional teams. Candidates should have a degree in a relevant field and a proven record in ML or NLP research, along with knowledge of deep learning architectures. Experience with conversational AI technologies is highly desirable. The position offers the opportunity to shape product roadmap and engage in meaningful research.