SQL Application Support Analyst - Manchester UK

Capgemini; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global technology firm is seeking a SQL Application Support Analyst in Manchester. You will provide essential application monitoring and support, ensuring seamless operations across a range of software applications. The ideal candidate has strong SQL scripting skills, experience with monitoring tools, and a collaborative approach to problem resolution. This role offers the opportunity to work with cross-continental teams and contribute to service improvement in a dynamic environment.

Qualifications

• Must have excellent SQL scripting skills.
• Knowledge of any scripting language such as PowerShell or VBScript is good to have.
• Experience using monitoring tools like AppD, Splunk, and Grafana.

Responsibilities

• Provide application monitoring and support to various teams.
• Quickly investigate application-related issues.
• Liaise with relevant teams for unresolved issues.

Skills

Excellent SQL scripting skills

Knowledge of PowerShell or VBScript

Experience with AppD, Splunk, Grafana

Experience with Azure and Snowflake technology

Knowledge of multi-tier application architecture

Experience in web technologies

Experience with Production and Non-production environments

Understanding of Message Queuing

Knowledge of issue/problem tracking systems like ServiceNow

Job description

Job Role – SQL Application Support Analyst

Location - Manchester, UK

Get The Future You Want!
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organisations unlock the value of technology and build a more sustainable, more inclusive world.

Your Profile

We are currently recruiting for a SQL Application Support Analyst in Manchester to meet the demands of the growing technology production services responsibilities.

Work with team members across Engineering business units and with client facing teams You’ll be required to work in a dynamic environment which consists of client Pershing developed and 3rd party acquired software applications.

You will be responsible for providing application monitoring and support to the various internal Pershing technical and nontechnical teams, Client Support team external third‑party application support groups and users of client Pershing hosted applications. Issues may arise from the software and could be business process related, usage related or related to changes from recent software releases. You would need to quickly investigate the possible source of the issue and route the details through the relevant teams if the problem cannot be resolved within the applications support group.

The core support times for the team are from 0800 1800 on site with additional support provided by the team in India from 0200 to 0800 Monday, Friday.

Your Role

Required Technical Skills

• Must Have Skills Excellent SQL scripting skills
• Good to have Skills Knowledge of any scripting language such as PowerShell or VBScript
• Excellent SQL scripting skills
• Knowledge of any scripting language such as PowerShell or VBScript
• Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
• Experience of using Azure and Snowflake technology
• Knowledge of multi‑tier application architecture
• Experience of web technologies and internet‑based applications
• Experience of working with Production and Non‑production environments
• Experience of application recovery of priority incidents with limited support
• Understanding of Message Queuing (e.g., IBM WebSphere MQ or Microsoft MQ)
• Knowledge of any issue/problem tracking system such as ServiceNow.

Soft Skills

• Excellent verbal and written communication skills
• Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority
• Demonstrates the ability to work with cross‑continental cross‑cultural support teams with a proven ability to liaise and coordinate between disparate and multidisciplined teams
• High level of professionalism when communicating with external clients and internal users to resolve problems
• Take ownership of problems and strive to bring the problem to closure whilst managing expectations
• Results oriented, leading by example with excellent analytical and problem‑solving skills
• Maintain an attitude of continual service improvement to help suggest improvements and drive change.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market‑leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.