Sports Centre Sales Manager

Flow Sports Personnel Ltd; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent leisure operator in Northamptonshire is seeking a Membership Manager to lead a team in growing membership at their site. The role involves supporting Membership Advisors, ensuring high customer service standards, and converting users into members. Candidates should possess a background in membership management and strong team motivation skills.

Qualifications

• Experience in a membership management, sales manager, or consultant role.
• Strong communication skills for internal and external interactions.
• Proven expertise in delivering excellent customer service.

Responsibilities

• Support Membership Advisors to maximize membership opportunities.
• Regular team meetings to monitor performance aligned with core values.
• Focus on converting users to members and driving membership growth.
• Ensure high standards of customer service and product knowledge.

Skills

Membership management experience

Excellent communication skills

Customer service expertise

Team motivation and leadership

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Moulton, Northamptonshire.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise opportunities and meet KPIs and targets.
• Meet with the team on a regular basis to monitor performance and ensure the team is supported in line with our spirit values.
• Manage the team with the philosophy that amily members everyones a member: focus on converting users to members and growing membership.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and customers needs.
• Ensure administration and systems are kept up to date and compliant.

Your background

• The successful applicant will have experience of working within a membership management, sales manager, or consultant background.
• Excellent communication skills to liaise with external and internal customers and staff.
• Ability to demonstrate at interview excellent customer service skills and experience.
• Experience getting the best out of a team and motivating and driving a sales team to success.