Sports Centre Duty Manager

Chichester College Group; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

An educational institution in Chichester is looking for a full-time Sports Centre Duty Manager. This role involves overseeing the daily operations of the Sports Centre, ensuring customer satisfaction, and leading staff. Ideal for candidates with strong customer service skills and a background in the leisure industry. Competitive salary of £26,716 - £29,196 per annum offered.

Benefits

Local Government Pension Scheme

25 days annual leave, increasing to 28

Discount schemes on shopping and travel

Enhanced maternity and paternity pay

Opportunities for professional development

Qualifications

• Strong understanding of the leisure industry.
• Experience managing sports or leisure facilities.
• Proficient in using leisure booking systems.
• Proven customer service skills (written and verbal).

Responsibilities

• Lead daily operations of the Sports Centre.
• Respond to customer issues and operational challenges.
• Provide exemplary customer service.
• Supervise and motivate Sports Centre staff.
• Ensure compliance with health and safety legislation.

Skills

Customer service skills

Communication skills

Proficient in leisure booking systems

Understanding of leisure industry

Proactive and self-motivated

Education

GCSE standard (or equivalent) including English and Maths

Job description

Chichester College Group has an exciting opportunity for you to join us as a Sports Centre Duty Manager based in Chichester. You will join us on a full-time basis and in return you will receive a competitive salary of £26,716 - £29,196 per annum.

We’re looking for an enthusiastic and reliable individual to join our team as a Duty Manager at the Chichester College Sports Centre on a full-time basis.

This is an ideal opportunity for someone with a keen interest in sport, leisure, fitness or related fields who wants hands-on experience in running a busy, customer-focused facility. You’ll gain valuable operational and leadership skills whilst working in a professional and supportive environment.

The Sports Centre Duty Manager Role

As a Duty Manager, you’ll play a key part in the day-to-day running of the Sports Centre. You’ll be responsible for supervising staff, maintaining safety and cleanliness, setting up for activities, and ensuring our customers have a great experience.

Key Responsibilities of Our Sports Centre Duty Manager

• Leading the daily operations of the Sports Centre, ensuring all areas are clean, well-maintained, and appropriately staffed.
• Responding promptly and effectively to customer issues and operational challenges.
• Providing exemplary customer service, handling queries, complaints, and feedback professionally.
• Overseeing and motivating Sports Centre staff, ensuring they are well-trained and capable of delivering high-quality service.
• Ensuring compliance with health and safety legislation, risk management, and safeguarding policies.
• Working closely with curriculum departments to ensure academic programmes have access to required facilities and resources.
• Analysing customer data to identify trends, forecast demand, and optimise pricing strategies.
• Planning and delivering marketing and promotional campaigns to increase awareness and participation.

Skills and Experience Required

• A strong understanding of the leisure industry and experience managing sports or leisure facilities.
• Proficient in using leisure booking systems.
• Education to GCSE standard (or equivalent), grade C/4 or above including English and Maths.
• Proven customer service and communication skills (written and verbal).
• Proactive, self-motivated, and able to work independently.

Staff Benefits

We offer a range of staff benefits including:

• Local Government Pension Scheme – the Group contributes 20.4% of your pensionable pay.
• 25 days annual leave, increasing to 28 days with continuous service, plus bank holidays and college closure days, with options to purchase additional leave.
• Discount schemes on shopping, dining, travel, and onsite facilities.
• Family-friendly policies including enhanced maternity, paternity, and adoption pay.
• Opportunities for professional development, including funded apprenticeships and courses.

Join us in a vibrant and inclusive environment committed to outstanding teaching and support, where you can make a difference through learning.

Closing date: 11 August 2025

Interview date: 22 August 2025

If interested, please click ‘apply’ today! Ensure your application form is fully completed, as CVs are not reviewed by recruiting managers.

The Chichester College Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. All posts are subject to an enhanced DBS check and safeguarding procedures.

We are an equal opportunities employer and guarantee to interview all disabled applicants who meet the minimum criteria.