Specialist Works Team Leader -(Guildford area)

NuServe Ltd; Guildford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A commercial cleaning firm is seeking a Specialist Works Team Leader based in London. The role involves leading teams to deliver exceptional service, ensuring compliance with service agreements, and managing budgets. Candidates should have experience in fast-paced environments and demonstrate strong leadership skills. This position offers ongoing training, career development, and a supportive workplace culture.

Benefits

Ongoing training & career development

Access to exclusive shopping discounts

28 days annual leave

Recognition & rewards program

Qualifications

• Experience in a fast-paced environment managing cleaning teams.
• Proven ability to deliver exceptional service and exceed expectations.

Responsibilities

• Motivate and support cleaning teams to deliver high-quality service.
• Oversee recruitment and manage employee relations effectively.
• Ensure compliance with service level agreements across multiple sites.

Skills

Detail-oriented

Team leadership

Customer relationship management

Budget management

Job description

Specialist Works Team Leader

Location: London

Salary: £30,000

Contract: Permanent, full-time

Start date: As soon as we find the right person

Who we are

We’re a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes. With 600+ team members and annual revenue exceeding £13M, we’re growing fast with plans to reach £30M by 2030!

We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.

Who we’re looking for

A sharp, detail-driven, team leader with a passion for delivering top tier service, a person who is used to working in a fast-paced environment where every day brings a new challenge, this is a diverse, hands-on role where you'll work with frontline teams to ensure we exceed service expectations, and build strong relationships with clients and employees alike.

What you'll be doing:

• Lead & Inspire: Motivate, develop, support and work alongside cleaning teams to deliver exceptional service.
• Manage Efficiently: Oversee recruitment, work schedules, employee relations and team performance while fostering a positive, cohesive work environment.
• Ensure Service Excellence: Drive compliance with Service Level Agreements (SLAs) across multiple sites or project-based assignments.
• Monitor Budgets & Payroll: Keep costs in check while ensuring accurate payroll processing.
• Build Relationships: Be the go-to person for customers and employees, ensuring smooth operations and client satisfaction.
• Champion Best Practices: Maintain cleaning plans and schedules, troubleshoot issues, and think on your feet in a fast-moving environment.
• Stock Management: Ensure all sites have sufficient cleaning materials and consumables. Ensure the van supplies are sufficient and equipment is well kept.

Why join NuServe?

• A rewarding role where you’ll make a real impact.
• Ongoing training & career development to help you grow.
• A supportive, inclusive workplace culture where your contributions are valued.
• Access to an exclusive shopping platform with discounts from 3,500+ retailers.
• Recognition & rewards through our Above and Beyond program.
• 28 days annual leave – because work-life balance matters.

Sound like your kind of job?

We’d love to hear from you. Send us your CV and a short note telling us what you’re great at—and what you want to build with us. Because the difference between good and great is rarely found on the front page—it’s in the fine print.