Specialist Project Coordinator

Control Risks Group Holdings Ltd; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading risk management consultancy in the UK seeks a Project Operations Manager to oversee essential operational activities related to project lifecycles. You will ensure project data accuracy and maintain relationships with both internal teams and client stakeholders. Ideal candidates will possess strong problem-solving and communication skills, along with experience in managing complex projects. This role offers a competitive compensation package and flexible, hybrid working arrangements.

Benefits

Competitively positioned compensation and benefits

Discretionary global bonus scheme

Hybrid working arrangements

Qualifications

• Experience managing complex, multi-phase projects.
• Confident communication abilities with stakeholders.
• Ability to problem-solve and manage time efficiently.

Responsibilities

• Conduct operational activities related to project lifecycle.
• Monitor costs and submissions by consultants.
• Manage relationships with internal and external stakeholders.

Skills

Managing work-in-progress

Commercial acumen

Time management

Effective communication

Strong IT skills

Organizational skills

Tools

MS Dynamics 365

Job description

The Project Operations function partners with client-facing teams to deliver high-impact operational support and commercially driven solutions across the lifecycle of external consultancy engagements. The team ensures accurate project setup, data integrity, and timely invoicing, while optimising systems and processes to support revenue conversion and client satisfaction.

Purpose

• Client first: Make it easy and desirable to do business with us, accelerating order-to-cash conversion through efficient and client-focused operations.
• Consultant enablement: Reduce administrative burden so consultants can focus on delivering value to clients.
• Governance and excellence: Maintain high standards in the use of systems and processes, aligned with global policies and regional requirements.
• Data integrity: Ensure the accuracy and reliability of project data through strong governance and quality controls.

Responsibilities

1. Conduct all operational activities associated to project lifecycle, including project set‑up, work in progress and invoicing.
2. Monitor and drive the timely and accurate submission of costs and time and expenses by consultants.
3. Proactively anticipate and address any potential obstacles to invoicing, working with service delivery teams and client points of contact to resolve.
4. Monitor and manage all projects that are operating with outstanding information and act to mitigate and resolve.
5. Work with finance to review draft income forecast, costs and accruals acting to address issues prior to final agreement from directors and project managers.
6. Identify and act to resolve issues with and exceptions to, standard processes or procedures, systems errors and data issues.
7. Maintain strong relationships with internal stakeholders to facilitate efficient project data exchange and actively participate in stakeholder meetings providing accurate project status updates.
8. Develop a detailed understanding of administrative contractual requirements for client projects responsible for, specifically those that have a direct impact on project lifecycle administration, both internally and externally.
9. Ensure client invoices adhere to, and are compliant with, all contractual and administrative requirements and to enable payment within the agreed terms.
10. Build and maintain relationships with key points of contact in the client organisations to facilitate an effective and efficient invoicing process.
11. Document client‑specific project processes to support a clear understanding, and to develop resilience across the team.
12. Work closely with internal teams to ensure client on‑boarding procedures are followed to enable ease of transaction with the client.
13. Provide system and process training to project coordinators and consultants in relation to how they must work with you.
14. Line management of project coordinators where required, including supervising operational output, allocation of work and providing regular feedback.
15. Actively contribute to discussions to find improved and efficient ways of working.
16. Support the Team leader as directed.

Qualifications

• Experienced managing work‑in‑progress across complex, multi‑phase projects.
• Ability to quickly assimilate and understand information and recognise what action is required.
• Ability to identify problems, understand the complete impact of them and see challenges through to a conclusion.
• Competent in managing time & materials engagement models, including billing cycles and revenue recognition.
• Ability to demonstrate commercial acumen in everyday transactions.
• Confident communicator with the ability to establish effective relationships with internal and external stakeholders.
• Excellent organisational and prioritising skills, with an exceptional eye for detail.
• Resilient and adaptable in a dynamic environment.
• Prior experience of communication with clients/customers.
• Strong IT skills with experience of MS Dynamics 365 or similar ERP.

Benefits

• Competitively positioned compensation and benefits package.
• Discretionary global bonus scheme that incentivises and rewards individuals based on company and individual performance.
• Hybrid working arrangements, emphasising the value of in‑person time together in the office and with clients, while supporting flexible and remote working.

Equal Opportunities

We are an equal opportunities employer and encourage suitably qualified applicants from a wide range of backgrounds to apply. Control Risks is fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.