Specialist Housing Partner

Accent Housing; Greater London; On-site; GBP 15,000; Part time

Job summary

A community-focused housing organization based in Greater London is seeking a Specialist Housing Partner to join their team. This part-time position involves supporting residents in Independent Living schemes, ensuring they maintain independence and communal ties. Applicants should have experience in housing management and effective communication skills, with a commitment to understanding and championing residents. The role offers a chance to create a positive difference in a vital field, alongside competitive benefits including holiday and pension plans.

Benefits

28 days holiday plus bank holidays

Access to online GP

Gym discounts

Opportunity for personal volunteering

Qualifications

• Experience in a housing management context essential.
• Willingness to work towards a relevant qualification if not already possessed.
• Ability to engage effectively with customers and stakeholders.

Responsibilities

• Build strong relationships with residents.
• Ensure smooth move‑ins and positive first impressions.
• Encourage community engagement among residents.
• Manage issues like rent arrears and tenancy management.
• Collaborate with teams to deliver joined‑up support.

Skills

Experience delivering housing management services

Strong understanding of anti-social behaviour management

Excellent communication skills

Knowledge of safeguarding practices

Education

CIH Level 3 Certificate in Housing or equivalent

Job description

Specialist Housing Partner (Independent Living Housing Officer)

Location: The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite.

Salary: £14,790 per annum (£16.26 per hour)

Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home – and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move‑ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent arrears, anti‑social behaviour, and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined‑up support.

Why This Role Matters

You won’t just be managing housing – you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.

About You

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
• Strong understanding of anti‑social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off‑site meetings as required.
• Successful candidates will undergo a DBS check.

A Place to Build a Future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro‑rata for part time) – an extra day to celebrate your birthday and the option to purchase more – access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship licence.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies

We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.