SPECIALIST

HCL Technologies; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company in the City of London is seeking an Administrator for Desk Side Services. The role involves enhancing operational efficiency through automation tools, managing assets, and ensuring high standards of customer satisfaction. Required skills include strong analytical and problem-solving capabilities, knowledge of asset management, and proficiency with ticketing systems. An ITIL Foundation certification is optional but valued. This position offers a full-time role with opportunities for professional development.

Qualifications

• In-Depth Knowledge Of Asset Management Services And Tools.
• Strong Analytical And Problem-Solving Skills.
• Proficient In Ticketing Systems And Incident Management Processes.
• Excellent Communication And Interpersonal Skills.

Responsibilities

• Adhere to quality standards in asset management services.
• Provide on-call support and root cause analysis.
• Conduct knowledge base updates and management.
• Resolve tickets within the agreed SLA.
• Ensure a positive customer experience.

Skills

Asset Management Services

Analytical Skills

Problem-Solving Skills

Ticketing Systems

Communication Skills

Job description

Overview

No. of Positions

1

Job Description (Posting).

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Title

Administrator-Desk Side Services

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. (1.)

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
• Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
• Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
• Independently Resolve Tickets Within The Agreed Service Level Agreement (SLA) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
• Ensure A Positive Customer Experience And High Customer Satisfaction (CSAT) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

• In-Depth Knowledge Of Asset Management Services And Tools.
• Strong Analytical And Problem-Solving Skills.
• Proficient In Ticketing Systems And Incident Management Processes.
• Excellent Communication And Interpersonal Skills.

Certification

• ITIL Foundation Certification (Optional But Valuable).
• Certification In Asset Management (Optional But Valuable).

Employee Details

Employee Group Business Line FT

Entity INFRA

Auto req ID 1629577BR

Expected Date of Closure 23-Jan-2026

Reporting Manager Designation CONSULTANT

Skill (Primary) DWP-FSS-Desk Side Services

Skill Level 3 (Secondary Skill 1) DWP-FSS-Desk Side Services

Skill Level 3 (Secondary Skill 2) DWP-FSS-Desk Side Services

Skill Level 3 (Secondary Skill 3) DWP-FSS-Desk Side Services

Skill Level 3 (Secondary Skill 4) DWP-FSS-Desk Side Services