Spa Receptionist

THE PIG Hotel | B Corp; Cirencester; On-site; GBP 13,000; Full time

Job summary

A leading hospitality provider in the United Kingdom is seeking a Spa Receptionist to ensure guests feel welcomed and comfortable. Responsibilities include assisting with bookings and supporting Therapists with necessary materials, all while maintaining high standards of cleanliness. The role offers perks such as staff stays, discounts, and access to wellness services. Ideal candidates will have an eye for detail and excellent customer service skills, contributing to a memorable guest experience.

Benefits

Staff stays – free B&B

35% discount on food, beverages & treatments

Meals on duty

Annual holiday increase (up to 33 days)

Take home goods – cost price

Free access to on-demand GP, Physiotherapy, and counselling services

A range of learning & development courses

Anniversary vouchers – dinner with wine for 2

Qualifications

• Experience in a customer-facing role is advantageous.
• Ability to maintain cleanliness and high standards.
• Strong interpersonal skills to ensure guest satisfaction.

Responsibilities

• Welcome and inform guests about their booking.
• Assist Therapists with towels and materials.
• Maintain cleanliness and high standards throughout.

Skills

Eye for detail

Customer service

Discretion

Job description

Location: THE PIG - in the Cotswolds, Barnsley, GL7 5EE

Salary: OTE £13.06 per hour, including tronc.

Hours: 35 hours per week, over 5 days

With five treatment rooms, a sauna, steam room, nail room, outdoor heated hydrotherapy pool, garden terrace, and relaxation room. THE PIG-in the Cotswolds’ Fieldhouse is our space for wellbeing.

As a Spa Receptionist, our guests experience is everything and we want our guests to have the best first impression possible. You will ensure our guests feel comfortable, welcomed and informed about their booking.

Additionally, you’ll support the Therapists with replenishing fresh towels, stock and materials as required.

You will require an eye for detail in your day-to-day role. Ensuring the inside and outside areas are kept clean and tidy, maintaining high standards throughout the day for our guests.

The Fieldhouse requires you to take pride in your work acting with discretion for our guests during their treatments and relaxation time.

We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.