Spa Receptionist

Cameron House; Alexandria; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury spa resort is looking for a Spa Receptionist to join their team in Alexandria, Scotland. The role includes welcoming guests, managing appointments, and providing exceptional service. Ideal candidates will have a background in customer service or hospitality, excellent communication skills, and a friendly demeanor. You will ensure that every guest has an unforgettable experience by answering inquiries, selling spa services, and maintaining a clean reception area. This position offers a range of employee benefits including free meals, discounts, and career development opportunities.

Benefits

Free meals when on duty

Pension scheme

Enhanced holidays with long service

Free Leisure Club Membership

On-site discounts

Free parking

Training and development opportunities

Qualifications

• Experience in customer service, hospitality, or spa industry required.
• Ability to build excellent relationships and a flexible approach.
• Good IT skills and proficiency with handheld technology.

Responsibilities

• Greet guests and provide check-in.
• Manage spa reservations and confirmations.
• Handle feedback and guest requests.

Skills

Customer service experience

Excellent communication

Interpersonal skills

IT skills

Job description

Spa Receptionist

ABOUT US:

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool. There’s a VIP couple’s room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite.

Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated

As part of this large team, you will report to the Spa Manager and your scope will be to greet guests and provide check –in, book appointments, and assist with questions relating to spa products and services. You will ensure an exceptional first impression and overall unrivalled experience for all our Spa members and guests.

Key things you will be responsible for:

• Providing a warm personalised welcome and handling guest feedback and requests
• Following opening and closing checklists
• Selling treatments, spa experiences and retail items through recommendations and great product knowledge
• Professionally responding to enquiries on phone, email and in person
• Spa reservations and confirmations
• Diary management of treatment bookings
• Cleanliness and order of the reception areas
• Requisitioning of stationary and supplies
• Cash and payment handling and daily banking and cash up procedures
• Pool water testing and reporting results
• CCTV checks to monitor the safety of our guests
• Reporting maintenance issues
• General assistance to spa assistants and the therapy team

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Experience of working in customer service, hospitality or the spa industry
• Ability to quickly build excellent working relationships and a flexible approach to work
• Excellent communication and interpersonal skills
• Good IT skills and ability to use hand held technology

WHAT’S IN IT FOR YOU:

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.