Spa Guest Concierge — Part-Time, Calm & Welcoming

red hotels limited; Newquay; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading wellness hotel in Newquay is seeking a friendly and organised Spa Host to join their team. This part-time position includes welcoming guests, managing bookings, and providing support to therapists, all set within a serene spa environment. Ideal candidates should have customer service experience and a genuine interest in wellness. The role offers £12.60 per hour, along with numerous benefits.

Benefits

£12.60 per hour + share of hotel tips

People-centric working environment

Learning and progression opportunities

28 days holiday (increasing to 29 days after 1 year)

Long service scheme: free stay after year one!

40% off food, drinks & hotel services while on shift

Local partnership discounts

Health Shield Healthcare Plan

Temporary on-site team accommodation available

Qualifications

• Previous customer service or front-of-house experience.
• Confident using booking systems and computers.
• Genuine interest in wellness or hospitality.

Responsibilities

• Welcome spa guests with warmth and professionalism.
• Manage bookings and guest queries using digital systems.
• Provide guidance on treatments, facilities, and products.
• Maintain immaculate spa and relaxation areas.
• Support therapists with operational needs.
• Prepare treatment spaces and ensure a calming environment.
• Handle payments, check-ins/outs, and admin tasks.

Skills

Excellent communication skills

Strong organisation and time management

Calm, guest-focused approach

Digital literacy with booking/admin systems

Proactive problem-solving

Ability to work independently and in a team

Job description

A leading wellness hotel in Newquay is seeking a friendly and organised Spa Host to join their team. This part-time position includes welcoming guests, managing bookings, and providing support to therapists, all set within a serene spa environment. Ideal candidates should have customer service experience and a genuine interest in wellness. The role offers £12.60 per hour, along with numerous benefits.