Solutions Architect

Snowplow; City Of London; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

A leading tech company is hiring a Solutions Architect in London or remotely within the UK. The role involves onboarding customers, designing bespoke solutions, and collaborating with data teams. Ideal candidates have strong emotional intelligence, a solid understanding of data technologies, and experience in creative problem-solving. This position offers a competitive package, flexible working, and a commitment to diversity and inclusion.

Benefits

Competitive package including share options

Flexible working

Generous holiday allowance

MacBook and home office equipment allowance

Enhanced family leave policies

Company pension contribution

Private Medical Insurance

Qualifications

• Ability to read a room of stakeholders and adapt delivery style.
• Solid understanding of the data space and database technologies.
• Experience with complex software products, designing solutions.
• Passion for intersecting technology and business problems.
• Excellent listening and explaining complex concepts.

Responsibilities

• Onboard new customers and design Snowplow-centered solutions.
• Drive customer retention by educating on best practices.
• Engage customers with various technical challenges.
• Develop new resources contributing to the extensibility framework.
• Shape product roadmap by interpreting customer feedback.

Skills

Emotional intelligence

Cloud infrastructure

Data visualization tools

SQL

Creative problem solving

Business-challenge orientation

Excellent communication skills

Tools

Javascript

Google Tag Manager

Job description

Overview

Solutions Architect

Location: London - Hybrid or UK - Remote

Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications—including advanced analytics, real-time personalization engines, and AI agents.

Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications.

Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time.

The Opportunity

We are always on the look out for standout Solutions Architects who are masterminds at juggling both technical and commercial consultative conversations. This role sits in our Professional Services team, reporting into the Director of Technical Account Management. It is absolutely essential that our Solutions Architects are curious about our customers and the problems they are trying to solve.

At Snowplow we see activating our customers as one of the most important functions of our business in terms of retaining and delighting customers. We aim to deeply understand the business and data outcomes that our customers want to see and design implementations of our product around this.

Our Solutions Architecture team works directly with customer data teams to train them on the Snowplow product, co-design and develop bespoke solutions, implement use cases and quantify business value.

Responsibilities

• Onboard new customers, understand their business needs, and help them design and build Snowplow-centered solutions
• Help drive customer retention and growth by educating customers on best practices and the fundamentals of Snowplow technology
• Creatively and flexibly engage our customers to work with the wide variety of technical and organisational challenges they face
• Collaborate with your teammates to develop new and innovative resources – such as training content, technical assets, and implementation methods – to contribute to our extensibility framework
• Develop domain expertise in our key verticals through deep customer collaborations, general research, and involvement with industry events/conferences.
• Help shape our product roadmap and evolution by interpreting customer feedback, spotting trends, and identifying key opportunities for improvement
• Develop your industry expertise and personal brand by contributing to marketing events and webinars

Qualifications

• You understand people - deeply emotionally intelligent, able to read a room of stakeholders and adapt your delivery style, showing what conceptual ideas look like in reality
• You have experience and a solid understanding of the data space - cloud infrastructure, database technologies, visualization tools, and other enabling technologies in the modern data stack; you’ll know SQL and be practiced at manipulating data
• You're a creative problem solver - experience with a complex software product, ideally designing solutions and gathering requirements; comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads)
• Business-challenge orientation - passion for working at the intersection of technology and business problems, delivering business impact through data
• You possess excellent communication skills - an attentive listener, patient teacher, and empathetic data professional; able to simplify complex concepts and collaborate effectively with colleagues

Bonus points if you have

• Experience with Javascript in a frontend environment, preferably with Snowplow or other JS trackers, or experience with setting up tracking through Google Tag Manager
• Previous experience using Snowplow, whether Snowplow BDP or open source
• Previous experience with behavioural data and/or event tracking

What We Offer You in Return

• A competitive package, including share options
• Flexible working
• A generous holiday allowance
• MacBook and home office equipment allowance
• Enhanced maternity, paternity, shared parental and adoption leave
• Company pension contribution
• Private Medical Insurance

Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don\'t discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

Employment is conditional upon the successful completion of background screening and verification of right-to-work documentation in accordance with applicable laws.