Solution Architect - Customer

easyJet Airline Company PLC; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading travel company in Luton is seeking a Solutions Architect focused on customer technology. You will lead the technology strategy for end-to-end solutions and collaborate with various teams. Ideal candidates should have extensive experience with multi-technology solutions, particularly in customer service and AWS architecture, and a background in travel or e-commerce is preferred. Competitive salary and benefits offered.

Benefits

Competitive base salary

Up to 20% bonus

25 days holiday

Flexible benefits package

Excellent staff travel benefits

Qualifications

• Extensive experience in designing solutions with multiple technologies.
• Experience with customer service solutions, preferably Salesforce Service Cloud.
• Practical understanding of AI technology and AWS architecture.

Responsibilities

• Lead the technology strategy for end-to-end solutions in the Customer domain.
• Engage with the Customer team for technology discovery and conceptual solutions.
• Document and govern solutions across the customer domain.

Skills

Solution design and implementation

Customer service solutions (Salesforce Service Cloud)

Sales management platforms (Salesforce Sales Cloud)

Contact center solutions (Amazon Connect)

AWS architecture components

Event-driven architecture design

API design

Generative and agentic AI technology

Job description

Overview

Solutions Architect - Customer Domain – Luton, UK (Hybrid Working Available). Full-time, Permanent. Competitive with Excellent Benefits.

easyJet holidays is the UK’s fastest growing tour operator, with a mission to provide brilliant holidays at unbeatable prices in more than 100 destinations across Europe. We do this by combining easyJet’s vast flight programme with more than 5000 handpicked hotels and best-in-class technology to provide the perfect package holiday.

• Become the fastest growing, lowest cost, highest margin travel business in the UK
• Achieved milestone customer numbers and taken almost 2 million customers away in our latest full year of trading, delivering significant profits to the easyJet group
• Launched an award-winning sustainability strategy with a focus on making a positive impact on the local communities that make our holidays so special
• Doubled the size of our team year-on-year
• Expanded our business into Europe
• Been named one of the Sunday Times Best Places to Work 2023 – called out as one of the most loved employers and highly commended as a great place to work for LGBTQIA+ employees, as well as being named the Best Workplace in Travel 2023 and 2024.

We’re an ambitious bunch and we don’t intend on stopping here. We want to lead the industry, become the holiday provider of choice and to do this we’re building remarkable teams with modern ways of working. That’s where you come in!

At easyJet Holidays, we are a dynamic and growing Technology Team committed to delivering strategic technology decisions, innovative solution designs, and maintaining architecture information across the organisation. Our architecture team plays a crucial role in the assurance and design of key products, working collaboratively with multiple squads responsible for product development and liaising with key business stakeholders to ensure designs meet their needs.

Responsibilities

We are seeking a Solutions Architect focused on the customer domain to support our key strategic customer-driven initiatives. This role involves shaping the strategic direction for easyJet Holidays' customer technology architecture and documenting our customer technology landscape. You will also participate in our Architecture Guild, which aligns design decisions with technology patterns, standards, and the wider enterprise technology strategy.

What you'll be doing: As a Solutions Architect, you will lead the technology strategy for end-to-end solutions in the Customer domain, collaborating with technical leads and the Head of Architecture to drive long-term architectural direction. You will engage with the Customer team in technology discovery for new business ideas, providing conceptual solutions, options analysis, and guidance to realise our customer vision. Your role includes producing high-quality, comprehensive solution design artefacts that demonstrate a balance of different functional and non-functional drivers and requirements. You will provide architectural guidance to product teams and third-party vendors to ensure the delivered solution realises the design. Additionally, you will document and govern solutions across the customer domain and contribute to wider multi-domain governance across the easyJet Holidays technology landscape.

Qualifications

What you'll bring to the team: The ideal candidate will have extensive experience in designing and implementing solutions, including large, multi-technology, multi-vendor solutions, customer service solutions (Salesforce Service Cloud preferred), sales management platforms (Salesforce Sales Cloud preferred), and contact center platforms (Amazon Connect preferred). You should have experience with AWS solution architecture components, event-driven architecture design, API design, and a practical understanding of generative and agentic AI technology. A background in software development is desirable, along with previous experience in the travel, retail, or e-commerce industries.

What we can offer you

We offer a competitive base salary, up to 20% bonus, 25 days holiday, BAYE, SAYE and Performance share schemes, a 7% pension contribution, life assurance, a flexible benefits package, and excellent staff travel benefits.

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Business Area

Technology - easyJet holidays

Primary Location

Luton, UK