Solution Architect

Computacenter PLC; Milton Keynes; On-site; GBP 70,000 - 90,000; Full time

Job summary

A technology services provider in Milton Keynes seeks an experienced Solution Architect (ServiceNow) to lead the design and delivery of digital solutions. You will oversee integrations, guide teams, and ensure best practices in user experience. The ideal candidate will have a strong knowledge of ServiceNow modules and a background in enterprise integrations. The role offers a collaborative environment focused on teamwork and performance.

Qualifications

• 5+ years of experience as a Solution Architect in ServiceNow.
• Strong background in integration patterns and frameworks.
• ServiceNow certifications are a plus.

Responsibilities

• Lead the design of ServiceNow-based solutions.
• Define integrations with external systems.
• Guide cross-functional teams to ensure architectural coherence.

Skills

ServiceNow platform knowledge

Enterprise integration background

Experience with APIs

Leadership in design and deployment

Collaboration across teams

Tools

ServiceNow

IntegrationHub

SAP

CRM systems

Job description

Overview

We are looking for an experienced Solution Architect (ServiceNow) to join our team and lead the design and delivery of ServiceNow-based digital solutions. The ideal candidate will combine deep knowledge of ServiceNow platform modules (TPSM, FSM, ITSM, CSM, HRSD, App Engine, experience portal) with a strong integration background across enterprise platforms, third-party suppliers, and customer-facing solutions. This role plays a critical part in delivering a seamless digital experience across business, employee, and partner journeys.

Responsibilities

• Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments.
• In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD.
• Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms).
• Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware.
• Align portal design with user personas, customer journeys, and accessibility best practices.
• Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence.
• Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment.
• Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems.
• Contribute to governance forums, design reviews, and solution assurance processes.
• Proven track record in designing and implementing Experience Portals.
• Strong background in enterprise integration, including:
• REST/SOAP APIs
• IntegrationHub / Flow Designer
• Event-driven and asynchronous patterns
• External customer and supplier platforms
• Experience in enterprise identity, authentication and role-based access controls.
• Ability to work collaboratively across business and technical teams to drive outcome-focused architecture.
• Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios).
• Experience with SAP integration, Salesforce, or third-party field service and logistics platforms.
• Familiarity with domain separation and multi-tenant ServiceNow environments.
• ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules).
• Knowledge of enterprise architecture standards and Agile/DevOps practices.

About Computacenter

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

What we offer

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We\'re growing. We\'re hiring. We encourage. We empower. We support. #winningtogether #peoplematter